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Retail distribution for the digital age.

Client Manager, Supply Chain Solutions

$80k – $100k • 0.01% – 0.05%
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Skupos is the data platform for the convenience retail industry. Retailers, distributors, and brands connect to the Skupos network to create value from disparate data. Convenience retail is a long-standing industry with limited technology adoption, but is responsible for more revenue annually than all of e-commerce in the United States. Skupos leverages our massive datasets to build tools that help the industry succeed.

Skupos software integrates at a retailer’s point of sale, generates analytical insights, and automates the inventory and ordering process. For distributors and CPG brands, we provide real-time visibility into consumer purchasing decisions and enable automated promotional discounts at the point of sale. We view our company as revolutionizing a brick-and-mortar industry by bringing cutting-edge technology to physical stores, and helping harness data to create a frictionless connection between millions of people and the products they need.


What We Do

The role will be part of our Customer Experience team, focused on implementing, supporting, and expanding our Supply Chain and CPG customers. As Client Manager, you will play a critical role in building the framework for supporting and expanding our largest clients. We believe in collaborative teamwork, and always strive to provide the best for our clients. We learn fast, think fast, and move fast.

As a Client Manager for Supply Chain Solutions at Skupos, you will enable us to deliver value for our supply chain and distribution customers during implementation, rollout, and support. We are looking for a unique individual to build trusted relationships with our customers, help those customers understand the value of our services, and show them how they can be successful leveraging Skupos across their business. You will partner closely with our strategy, sales, marketing, and product teams in order to manage successful customer engagements.

In this role, you will own and lead specific customer engagements implementing Skupos supply chain solutions and services. This position is an integral part of our long-term relationship with our customers and you will directly impact the value realized by the customer and the ultimate success of our relationships. In order to succeed in this team, you have the passion and energy to work in an entrepreneurial and fast paced environment. You have the maturity, confidence, and experience to manage and partner with customers as well as the willingness, energy, and technical ability to become a trusted advisor for customers.


What You Will Do

* Own and lead customer engagements for Skupos’ supply chain solutions, including predictive ordering and automation
* Develop strong customer relationships that enable Skupos to become a trusted adviser for our customers’ executives
* Provide implementation consultation and advice on Skupos features and adoption best practices in order to ensure their projects’ long-term success
* Ensure customer and project success by managing tracking and completion of deliverables, schedules, customer expectations, and milestones
* Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
* Guide the development of success criteria and translate them into actionable analytical projects for Skupos to validate our success
* Partner with the Sales team, Customer Experience leadership, and Solution Architects to ensure a successful customer experience with Skupos
* Work with the Product and Engineering organizations to channel client feedback and solutions into future releases
* Synthesize and communicate prospect and customer product feedback to our Marketing and Sales teams

What We're Looking For

* Demonstrated ability to manage both individual and engagement-wide scope of work
* Strong interpersonal skills with the ability to build diverse relationships and influence both business and technical audiences
* Strong knowledge of the supply chain and distribution in CPG
* Excellent organizational, analytical and problem-solving skills
* Team player with solid communication and presentation skills
* Demonstrated ability to think strategically about business, product, and technical challenges and recommend actionable solutions to support successful implementations
* Ability to lead client training and knowledge-transfer sessions both remotely and on-site
* Proven track record of meeting with senior management and executives as the subject matter expert
* High-level knowledge of enterprise IT organizational, business, and technical environments

What You Should Have

* Bachelor’s degree or equivalent required, Supply Chain, Logistics, or a related field a plus
* 3+ years of client management, preferably within Supply Chain or Distribution
* Familiarity with supply-chain processes (e.g., order optimization, delivery routing, inventory planning)
* A consultative approach to client management, with a focus on excellence
* Experience working cross functionally to drive company strategy
* Extreme attention to detail
* Experience in a high-growth tech company environment a plus

What We Offer

* Competitive salary
* Equity
* Healthcare benefits
* 401K
* Commuter benefits
* Major role in a strong, small and growing product and technology team
* Be a part of a key platform of product offerings to the retail convenience store industry

About Skupos

We are a company dedicated to helping convenience stores grow their business by better managing operations, and giving their suppliers tools to drive efficiencies into the supply chain. Skupos allows single-store operators, and Fortune 100 distributors alike to streamline their workflow and automate the supply chain.

Founded in 2016 and headquartered in San Francisco, our mission is to bring the convenience store industry into the digital age by making it easy for everyone to manage, explore, and understand the data that drives their operations.

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