Solutions Implementation Lead

Sitetracker is growing into the UK! We are  the leading provider of enterprise project management software for site-based projects and their associated business processes.  Our advanced reports and dashboards provide instant, real-time access to KPIs which allow organizations to efficiently make strategic decisions based on accurate, real-time information.

Sitetracker is looking for a talented and driven individual to join its Solutions Implementation team. As an Implementation Lead you will be responsible for implementing Sitetracker’s project management platform for new customers.  You will gather requirements and find creative solutions to tailor our product to most effectively manage the customer's business process. Overall, the position consists of Project Management, Product Configuration, Data Analysis, and some Development if needed. This is an excellent position in a rapidly growing environment with great opportunity for advancement and leadership placement.  

Responsibilities

* Lead implementations with customers from kickoff to go-live  
* Manage deliverables and lead team to execute within project timelines
* Lead requirement gathering sessions with customers
* Design solutions based on customer business process and requirements
* Perform system configuration and some development
* Perform analysis on customer data and build reports / dashboards based on required insight
* Administer customer training
* Identify areas of implementation process improvements based on latest Sitetracker product features
* Contribute to the growth of the Sitetracker software product with creative ideas fueled by our customer’s business challenges

Requirements

* 3+ years of software configuration/development in a client facing environment
* 3+ years experience in Salesforce/Force.com administration or development
* Advanced knowledge of Microsoft Excel, specifically dealing with data analysis & manipulation
* Excellent oral and written communication skills
* Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment
* Strong organizational and troubleshooting skills with precise attention to detail
* Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
* Highly analytical, technically proficient, and able to learn new tools and software quickly
* Strong listening skills; demonstrated ability to ask effective questions
* Detail oriented and able to autonomously support tasks across multiple projects
* Comfortable working within a fast-paced & multi-tasking environment
* Ability to create reports and strong understanding of database principles
* Experience in Object Oriented Programming or related languages a plus (Apex/Force.com, Java, C#, JavaScript)
* BS or MS in Computer Science, Information Systems, Engineering or a related technical discipline