Head of Customer Support

A bit about us:

Singularity Studio (the “Company”) is a metaverse development company and creator of the successful Zoo Crypto World (ZooCW) on Binance Smart Chain. The Company has brought together experienced blockchain pioneers and talented traditional gaming experts with the goal of connecting the digital and physical into a dual-metaverse.

The Company’s primary goal is to provide a seamless medium for users to connect the physical to the digital. Singularity Studio is focused on revolutionizing technology and integrating gaming, finance, social platforms and more in a metaverse accessible by all.

Singularity Studio is striving to match the products developed with other ecosystems that are incubated within the Singularity Metaverse. This will allow the Metaverse Users to not only participate and grow within Singularity Studio developed property, but within any properties deployed within the Singularity Metaverse. The Company is working towards seamless deployment of technologies which include, but are not limited to, UGC Platforms, Cloud Gaming, 5G, AI, VR/AR, and NFTs.

A bit about the role:

We’re looking for a Customer Support leader who will define the strategy and build the support organization of the whole company—for the tech platform and our gaming studio. Ultimately, you’ll be accountable to turn Customer Support into a strategic advantage for the business.

You will have the opportunity to:

• Set the strategy, not just execute. We believe a superior customer support experience can be a strategic advantage for Singularity Studio. You’ll get to define the direction of customer support;
• Build and create your own team. Hire and coach a team from the ground up based on what team structure you believe will deliver the best customer outcomes;
• Partner with stakeholders. Own cross-functional relationships with company leaders to deliver a superior customer experience;
• Advocate for multiple customer audiences. Be the voice and representative of end-users across the entire range of audiences under Singularity Studio—gamers, NFT traders, developers, crypto degens, and our partners’ end users;
• Be accountable for the department. Have control over the customer support organization budget while establishing processes for a scalable and efficient support model.

We would love you to:

• Minimum 5 years+ in customer support, experience, or success;
• Minimum 3 years+ managing teams;
• Experience in tech and software space;
• Strong communication skills and the ability to articulate customer problems;
• The ability to develop and set strategy;
• A willingness to get your hands dirty through a hyper-growth phase scaleup.

Some extra skills that would be awesome:

• Passionate about blockchain and NFTs;
• Technical and coding background.

Some of the things we can offer you:

• Competitive Salary and Employee Share Options: We are building a successful company which means sharing the companies potential wins with those who contributed;
• Flexible working life;
• Paid Parental Leave: We celebrate our growing family;
• Employee Assistance Program: A 24/7 service that includes unlimited counselling for you and your family;
• Internet and Phone Allowance: $900 annually to put towards your mobile and internet expenses;
• Diversity and Inclusion: We are committed to building a diverse and inclusive community for everyone;
• Social events: Fun and regular company events to relax and connect with teammates.

Additional Information:

Singularity Studio is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone’s perspectives and experiences as this has been a significant driver in our success so far.

For this reason, we strongly encourage candidates of all backgrounds to get in touch. Even if you don’t meet all the requirements of a job listing, do yourself (and us) a favour by still applying! It’s highly likely you’ll bring something to the workplace that we haven’t thought of yet, and we would love to hear from you.