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Workplace Software

Enterprise Implementation Specialist

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At Sine, we find solutions to everyday workplace issues. We thrive on helping the largest corporates, through to the local school, find an easier way to streamline their workplace with paperless, secure and easy to use solutions that save time.

Our mission is to make it really easy for visitors, contractors and staff to “check-in”using their smart phone, an iPad or the web, to the everyday locations they attend. We want to make our customers operations safer and save your visitors, contractors and team time. Sine has been rolled out to 1000’s of companies around the world and is used at locations such as schools, sports stadiums, offices, industrial, medical, retail and commercial facilities.

Summary
We are looking for an enthusiastic candidate to join our Enterprise Team as an Implementation Specialist. We need someone who is detail focused, has a strong technical background, an entrepreneurial mindset and is comfortable in a ‘all hands on deck’ environment.

As an Implementation Specialist, you’ll support our best-in-class customer experience by on boarding our biggest new clients across large rollouts and complex requirements. Working alongside our operations team and in partnership with both the sales and product teams, this role is involved in all aspects from initial hardware and software configuration, to shipping, customer on boarding and enterprise-grade support.

What you’ll do
• Work closely with new and existing Enterprise clients — helping to onboard and implement Sine efficiently within their organisation.
• Support the hardware distribution process through initial order, configuration and delivery.
• Provide technical support to enterprise clients via live chat, email and phone as required
• Communicate and feedback to the business (including sales, product and support teams) throughout the whole implementation cycle
• Contribute to improving systems, process and supplier relationships.
• Bring new ideas, perspective and an entrepreneurial, can-do attitude


What you’ll need
• You’re a problem solver and jump at the chance to resolve issues quickly
• You’re an implementation pro— comfortable and experienced dealing with a large volume of enquiries, complex roll-outs and managing numerous stakeholders.
• You'll need to learn all about Sine quickly and how Sine can integrate with other third party systems via API
• Systems integration experience is highly desirable
• Exceptional attention to detail in everything you do
• A technical mind and passion for web and mobile technology
• Enthusiastic, can-do attitude and the ability to get things done
• A high-level of customer focus
• The ability to work collaboratively and communicate effectively with all departments


What’s on offer
• A fun yet hardworking team culture
• Weekly team drinks and regular activities & events
• Modern office conveniently located 5 minutes east for the CBD
• The opportunity to make a real impact within a fast-growing business