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Buy Now, Pay Later

Lead - Customer Experience

₹4,000 – ₹8,000
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About the company:



Simpl is a technology company that is rebuilding the online transaction and authentication layer from scratch. By taking advantage of a smartphone’s processing power and the data it generates, Simpl provides a transaction experience that is more seamless, effortless and smarter than anything seen before. Watch Simpl in action here: cdn.getsimpl.com/about-us/simpl-in-action.zip

Simpl is uniquely placed to solve the trust gap that currently exists in India with respect to online payments. Payments fail often, refunds take time and no one wants to follow up with merchants or banks. The result is that 70% of all transactions in India is still settled with cash, so that the payment can be done after delivery – even though most users now have bank accounts and debit cards.

Simpl solves this problem by allowing a user to pay for multiple orders later. This means that even once a transaction is done, money hasn’t left the user’s bank account – giving users far more control and an experience that’s unlike any other payment mode.



About the role:



Simpl is purpose-built to give Indian consumers a superior transaction experience. As a part of the 7-member customer experience team, you will interact directly with customers, and ensure that their issues are resolved smartly and thoughtfully. Based on what you observe, you will then recommend changes and improvements to other internal teams – tech, product, data and finance.



Responsibilities:



Gain product and merchant-process understanding – so that you can assist customers thoroughly to resolve their issues, whether via call or email.
Ensure quick turn-around times without compromising quality. Collect and analyse customer feedback to help improve processes and business function across the company.
Understand customer pain points and highlight their feature requests to improve the product.
Go out of your way to troubleshoot and analyse issues faced by customers using any means necessary.
Ensuring FAQs, help documentation and reference material is up-to-date and relevant.
Providing solutions to different problems faced by customers by using different internal tools, co-ordinating with Engineering, Business Development, Product, and Finance teams.


Requirements:

Excellent spoken and written communication skills.
0-3 years of experience in a customer support/community management role
Enthusiastic and energetic - willing to work in a dynamic and fast-growing start-up.
Be comfortable working in rotational shifts.
Comfortable with meeting scheduled deadlines
Ability to maintain high standards of work, in high pressure situations.
Patience, and extremely detail-oriented.

For faster response please apply on
getsimpl.recruiterbox.com/jobs/fk014l4
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Simpl at a glance

Buy Now, Pay Later

Simpl focuses on E-Commerce, Payments, Credit, and Finance Technology. Their company has offices in Bengaluru. They have a mid-size team that's between 51-200 employees.

You can view their website at http://getsimpl.com or find them on Twitter, Facebook, LinkedIn, and Product Hunt.

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