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Powerful page building and AB testing software for eCommerce websites.

Technical Support Specialist

$40k – $60k • 0.0% – 0.05%
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We are: Shogun, a page builder and optimization platform for eCommerce stores. We have thousands of active users, and we’re backed by some awesome investors, including Y Combinator.

We are looking to add a Technical Support Specialist to our team! You'll work with customers to identify and resolve front-end issues they're experiencing with their pages. You'll also be testing, documenting, and reporting found bugs to our Engineering team. This role is ideal for a front-end web developer with an eye for troubleshooting.

- User Interaction: Communicate with users to understand the issues they're experiencing, and provide updates in a friendly & timely manner.
- Maintaining Coverage: Help our support team and users by covering certain “time blocks” during which you will be monitoring live chat and email for when our users write in to report technical issues.
- Troubleshooting: Diagnose users' front-end technical issues. Identify potential conflicts from themes or other apps and provide fixes to resolve them when possible. Escalate potential bugs and back-end issues for our Engineering team to resolve.
- Collaboration: Work with the Support team to communicate known bugs, brainstorm difficult issues, and handle technical issues escalated by our general support specialists. Work with the Engineering team to report found bugs.

- 4+ years of experience HTML, CSS3, JavaScript/jQuery, and Liquid. Solid grasp of responsive web design (RWD).
- 2+ years of experience doing customer/client support for a USA based tech company, ideally a software company.
- Excellent communication and writing skills. Absolute fluency in English is required
- Have a great attitude and desire to help people & solve problems :)
- Flexibility with working potentially odd hours on a set schedule
- Shopify experience is a big plus, especially theme modifications!
- Experience building a website with Wix, Squarespace, WordPress, Weebly, etc. is great!

NOTE: This position is for a full time remote position. We have a fully distributed global team.

Meet your team

People you would work with in this role
Head of Client Support @Shogun. Front-end developer specializing in RWD and platform integration.

Nick Raushenbush

Avatar for Nick Raushenbush
Co-founder @Shogun, YC W18, former Co-founder @Glass + Marker

Healthcare, Dental, Vision

Equity if you care about equity, cash if you prefer cash

Fully remote- work from home or we can reimburse for coworking

Paid Vacation, work life balance is important

Plain talk about career development, active career roadmaps

+1 more

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