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Helping businesses succeed through shipping

Lead Fullstack Software Engineer (Merchant Experience)

$160k – $175k • 0.0% – 0.001%
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The Merchant Experience team’s mission is to provide a consistent and intuitive user experience for anyone who wants to ship by building an efficient fulfillment process. The team is focused on retention and customer experience for active Shippo customers through sustained and iterative development.

Your role will be to lead a team in technical projects, working with fellow engineers to give them guidance on features and products that will help retain Shippo’s customers with fulfillment needs. In this hands-on role, you are given the opportunity to work across our stacks from our frontend, API, and backend processing systems. You will also work closely with product management to help define, prioritize and deliver on the product roadmap and team OKRs.

Your Next Milestones
1. Work with Product and Engineers (or any other teams really) to understand and break down features into small executable chunks and ensure good development flow of items to production
2. Design, implement, test, and deploy features and fixes
3. Hold 1x1s with your fellow team members to help guide them on the roadmap, OKR delivery, and other project delivery tasks.
4. Design and implement products and features to improve our front-end interface and help contribute to backend services or provide feedback on changes required.
5. Participate in tech design reviews, peer reviews for new products, features and systems beyond just the growth team and on-call (don’t worry, ours is sane and orderly).
6. Expand and enhance our CI/CD pipeline for smooth and safe production releases via automated testing and verification.

Starting Out You Should Have
1. Experience leading teams focused on customer retention and data-driven approach to implementing key features that drive user retention
2. Experience building scalable backend APIs (e.g. REST, gRPC, GraphQL) using server-side programming languages such as Go, Python, Ruby or Java
3. Experience in JS Frameworks such as React, Ember, Angular or Vue
4. 5+ years of experience in software development
5. 2+ years of experience leading software development teams
6. Exceptional verbal, written, and interpersonal communication skills

Be Awesome If You Have
1. Solid understanding of object-oriented programming and familiarity with various design and architectural patterns
2. Experience with backend frameworks such as Django, Rails, Phoenix, NodeJS, etc.
3. Solid understanding of extensible components and modules for JS, HTML, and CSS
4. Experience with automated UI and cross-browser testing frameworks and tools such as Selenium, Ghost Inspector, Testim, Browserstack, etc

After Being Here for a Few Months, You Should Have
1. Understanding and empathy for our customers’ needs and appreciation for customer success
2. Understanding of how our various systems connect to each other (Ember / React Frontends with our Django and Go backends) and overall systems architecture.
3. Delivering meaningful functionality that customers are actively using
4. Been in on-call rotation (and hopefully not be called) and deployed and managed several production releases
5. Internalize our core values and behaviors and use that as a guiding principle on how you work

Benefits
1. Coverage for medical, dental, vision (90% covered by the company, incl. dependents)
2. Flexible PTO + work hours
3. 3 VTO days for ShippoCares volunteering events
4. $2,500 yearly learning stipend for your personal growth
5. Free lunch / drinks / snacks
6. Fun team events outside of work hours - happy hours, “escape the room” adventures, hikes, and more!

About Shippo

Shippo bridges the distance between businesses and their customers. As free and fast shipping becomes the norm, better access to shipping is a competitive advantage for businesses. Through Shippo, e-commerce businesses are able to connect to multiple shipping carriers around the world from one web app or API. Businesses can get shipping rates, print labels, automate international documents, track shipments, and facilitate returns.

Our team hails from all over the world. We bring our different backgrounds and perspectives together to solve unique shipping problems and help bring businesses and their customers closer.

Join us to build the foundations of something great, roll up your sleeves and get important work done every day. Founded in 2013, we are a proud team based out of San Francisco. Shippo is backed by top tier VCs including Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub, and others.

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