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Shift is an online marketplace for buying and selling used cars

Front Desk Associate

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About SHIFT
We believe car buying should be fun, fair, and accessible to everyone. We’ve set out to transform an industry, using technology to bring transparency and convenience to the car buying process.

And we aren’t stopping there. We seek to bring that same openness and simplicity to car ownership too, with payments, maintenance, and insurance in one easy app. At SHIFT, we’re building the tools that empower people to buy, own, and sell the cars that make life go.

Front Desk Associate
The ideal candidate thrives in a fast-paced environment and has exceptional multi-tasking abilities, computer skills and takes initiative to get the job done. Customer service is extremely important in the position, as are exceptional organizational skills. The schedule for this position is Friday-Tuesday from 9:00 am to 5:30 pm.

Description/Responsibilities:

Be the first point of contact for guests and employees, adding to and ensuring our friendly, helpful, and fun environment. Ensure the office clean, stocked, organized, and welcoming to employees and customers alike. This includes maintaining work spaces that are not only comfortable, but organized and professional.

You will order, track and maintain snacks & supplies with strong attention to detail; work with local and remote managers to keep cost and supplies within budget. Manage incoming mail & shipments.

You will have the ability to stay calm, provide consistent exceptional customer service, and problem solve effectively in challenging situations. Manage the inflow and outflow of people entering and exiting the our location, while escalating appointments to their assigned representatives. Also provide recruiting and onboarding support, including greeting and corresponding with candidates (we hire a lot!)

Be a culture keeper! Uphold company values, be engaged, and tackle that extra mile with a smile.




Requirements
* Flexible schedule. Must be willing to work weekends and holidays
* 1+ years of customer service experience 
* Punctual and dependable
* Detail oriented and the ability to keep organized
* Professional demeanor with a great attitude
* We want someone who brings great energy to the team and the office!
* Willingness to do a range of things. This job is by definition non-specialized and we want someone who is looking to do different things
* Know what makes people tick - there will be a diverse set of people in the office, you’ll need to be able to read the pulse of the room and be proactive in suggesting changes should the vibe be off. 
* Prior experience with office needs is great, though we are open to all candidates if you can prove to us that you can handle the heat!

Compensation
* Compensation
* $15-16/hr
* Medical, Dental & Vision benefits 
* 401k
* Snacks provided daily & lunch on Fridays & SaturdaysGrowth within the company!

On diversity
Our company depends on balance and equality — between buyers and sellers, among employees, and in our relationships with customers.

Our mission to evolve car ownership and transform an industry is a challenging one. It can only be achieved by a team of diverse problem-solvers — engineers, designers, business people — from the same broad demographics as our customers.

Why join now?
We’ve built a small but highly talented team backed by >$275 million in funding from investors like DFJ, Goldman Sachs, BMW, and Nissan. In October 2018 we announced a deep partnership and a $140m round led by the third largest auto retailer in the  US, Lithia Motors. With strong product-market fit and a great business in California, the next two years will be focused on scaling the business nationally.

SHIFT is the Bay Area’s #1 seller of used cars with $150 million in cars sold per year. We’re serving most of California and are gearing up to scale to new markets. With a solid business model and no clear winner in our space yet, this is a hugely exciting time to join the team.

SHIFT is an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Location
San Francisco
Job type
Full-time
Visa sponsorship
Not Available
Hiring contact

Shift at a glance

Shift is an online marketplace for buying and selling used cars

Shift focuses on Washington, Dc and Bay Area, Ca. Their company has offices in Los Angeles, San Francisco, and Washington DC. They have a large team that's between 501-1000 employees. To date, Shift has raised $113.8M of funding; their latest round was closed on April 2019.

You can view their website at https://shift.com/ or find them on Facebook and LinkedIn.

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