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Shift is an online marketplace for buying and selling used cars

Operations Training Lead/ Manager

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About SHIFT
We believe car buying should be fun, fair, and accessible to everyone. We’ve set out to transform an industry, using technology to bring transparency and convenience to the car buying process.

And we aren’t stopping there. We seek to bring that same openness and simplicity to car ownership too, with payments, maintenance, and insurance in one easy app. At SHIFT, we’re building the tools that empower people to buy, own, and sell the cars that make life go.

In this role, you will oversee and drive the success of the Operations Training Team. In building this new organization within the Shift Operations’s team, you will have the opportunity to build meaningful lesson plans, cultivate a strong and impactful team, and generate business growth and success for Shift.

A successful candidate will have strong communication and interpersonal skills, be highly organized, team oriented, have strong leadership skills, have an analytical mindset, and have the ability to meet timelines and business objectives. An ideal candidate is one that will take ownership of this team and find new and meaningful ways to amplify the impact of the Ops Training Team’s work. This person will develop strategy and lesson plans with business goals in mind, while also being highly considerate of different learning styles by developing meaningful and high impact lesson plans.


Responsibilities
* Create all new lesson plans for the Shift Operations organization by working with the Head of Customer Success and department stakeholders to ensure alignment in training objectives
* Maintain all existing lesson plans to ensure information is up to date and structured with retention in mind
* Develop a style guide for training materials and ensure all trainee facing materials are consistent with that guide
* Implement different training and facilitation styles in lesson plans to maximize engagement and retention
* Review feedback from training sessions with direct reports to identify and implement improvements
* Calibrate with department stakeholders regularly to determine if there are opportunities that the operations training team can help with
* Review business metrics and KPIs regularly to measure success of training programs launched, and identify where additional training is needed
* Set quarterly Operations Training Team objectives and goals
* Budget and monitor costs of training programs
* Develop and manage your direct reports to ensure they are meeting all of their expectations and are facilitating trainings to the expectations outlined by you and your manager
* Audit training sessions to ensure consistency across facilitation

Qualifications
* 2+ years with Learning & Development experience in Tech B2C or B2B
* Proven experience delivering highly engaging, high impact training for various audiences (Retail & Sales a plus!)
* Familiarity with role-playing activities and e-learning platforms
* Hands-on experience creating presentations (e.g. videos or slides)
* Excellent communication skills with the ability to motivate people

On diversity
Our company depends on balance and equality — between buyers and sellers, among employees, and in our relationships with customers.

Our mission to evolve car ownership and transform an industry is a challenging one. It can only be achieved by a team of diverse problem-solvers — engineers, designers, business people — from the same broad demographics as our customers.

Why join now?
We’ve built a small but highly talented team backed by >$275 million in funding from investors like DFJ, Goldman Sachs, BMW, and Nissan. In October 2018 we announced a deep partnership and a $140m round led by the third largest auto retailer in the US, Lithia Motors. With strong product-market fit and a great business in California, the next two years will be focused on scaling the business nationally.

SHIFT is the Bay Area’s #1 seller of used cars with $150 million in cars sold per year. We’re serving most of California and are gearing up to scale to new markets. With a solid business model and no clear winner in our space yet, this is a hugely exciting time to join the team.

SHIFT is an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.