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Shift is an online marketplace for buying and selling used cars

Repair Manager

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About SHIFT
We believe car buying should be fun, fair, and accessible to everyone. We’ve set out to transform an industry, using technology to bring transparency and convenience to the car buying process.

And we aren’t stopping there. We seek to bring that same openness and simplicity to car ownership too, with payments, maintenance, and insurance in one easy app. At SHIFT, we’re building the tools that empower people to buy, own, and sell the cars that make life go.

Service & Repair Advisors are play a key role in supporting Reconditioning. You outline the repair plan for each vehicle while balancing multiple factors to get units through repairs as quickly and efficiently as possible, while managing cost. Repair Advisors are also responsible for assigning jobs to Technicians and following up to drive productivity.


Job Duties
* Manage transportation and follow-up of units to offsite and onsite vendors
* Manage multiple dashboards to track quality and efficiency through Reconditioning processing.
* Effectively utilize spreadsheets, RO systems and tools to organize the work for themselves and vendors.
* Audit ROs and invoices to ensure work and cost match estimates.
* Oversee day to day automotive operations
* Manage a team of Technicians

*Note that job duties can change based on needs of the business and discretion of your manager):

Job Requirements
* Automotive knowledge is required
* Experience with RO systems such as All Data and Shopware
* Knowledge or proper repairs and cost associated with Mechanical and Cosmetic auto repairs
* Working knowledge of Google suite
* Proficiency with Excel
* Effective communication, both verbally and written
* Excels in fast paced setting
* Works well in team setting to achieve objective results
* Previous Service Advising experience preferred

On diversity
Our company depends on balance and equality — between buyers and sellers, among employees, and in our relationships with customers.

Our mission to evolve car ownership and transform an industry is a challenging one. It can only be achieved by a team of diverse problem-solvers — engineers, designers, business people — from the same broad demographics as our customers.

Why join now?
We’ve built a small but highly talented team backed by >$275 million in funding from investors like DFJ, Goldman Sachs, BMW, and Nissan. In October 2018 we announced a deep partnership and a $140m round led by the third largest auto retailer in the US, Lithia Motors. With strong product-market fit and a great business in California, the next two years will be focused on scaling the business nationally.

SHIFT is the Bay Area’s #1 seller of used cars with $150 million in cars sold per year. We’re serving most of California and are gearing up to scale to new markets. With a solid business model and no clear winner in our space yet, this is a hugely exciting time to join the team.

SHIFT is an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.