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Shift is an online marketplace for buying and selling used cars

Repair Manager

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About SHIFT
We believe car buying should be fun, fair, and accessible to everyone. We’ve set out to transform an industry, using technology to bring transparency and convenience to the car buying process.

And we aren’t stopping there. We seek to bring that same openness and simplicity to car ownership too, with payments, maintenance, and insurance in one easy app. At SHIFT, we’re building the tools that empower people to buy, own, and sell the cars that make life go.

Once our cars have been inspected by world-class mechanics, we have to decide on repairs, price those repairs, and take the cars to independent repair shops, dealerships, & body shops for getting the repairs done. We are looking for a Service Advisor who is organized, a team player, and excited by a fast-paced environment!


Main Responsibilities
* Interpret mechanical inspection report and decide on repairs needed.
* Estimate repair cost using “RO Writer” or similar software, accurately documenting all costs for parts, labor, and/or sublet.
* Once approved, manage repair process, including creating the repair orders from the estimates, ordering parts, dispatching and overseeing work internally and/or subletting repairs to our external vendors and negotiating pricing.
* Organize car logistics to and from repair locations.
* Administer invoices of vendors and enter invoices/repair summaries into Salesforce.
* Efficiently communicate with internal and external technicians and vendors to accurately document concerns, diagnostic results, and recommendations

Requirements
* 3-6 years experience as service representative at recognized dealership or independent repair station.
* European vehicle experience highly desired.
* Detail-oriented and precise.
* Skilled at multi-tasking, with ability to handle several work-streams at the same time.
* Self-motivated individual who can demonstrate initiative, flexibility, teamwork, and maturity under pressure, while also demonstrating great judgment and ability to resolve issues as they arise.
* Eagerness and desire to take on new responsibilities.
* Willing to work some weekends.

On diversity
Our company depends on balance and equality — between buyers and sellers, among employees, and in our relationships with customers.

Our mission to evolve car ownership and transform an industry is a challenging one. It can only be achieved by a team of diverse problem-solvers — engineers, designers, business people — from the same broad demographics as our customers.

Why join now?
We’ve built a small but highly talented team backed by >$275 million in funding from investors like DFJ, Goldman Sachs, BMW, and Nissan. In October 2018 we announced a deep partnership and a $140m round led by the third largest auto retailer in the US, Lithia Motors. With strong product-market fit and a great business in California, the next two years will be focused on scaling the business nationally.

SHIFT is the Bay Area’s #1 seller of used cars with $150 million in cars sold per year. We’re serving most of California and are gearing up to scale to new markets. With a solid business model and no clear winner in our space yet, this is a hugely exciting time to join the team.

SHIFT is an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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