Account Director (Client Partner)

Job Overview
Shibumi goes to market through both direct sales and partnerships with management consulting firms, with a primary focused on global enterprises. Most Shibumi sales are highly consultative, with a requirement to understand complex business requirements and craft a solution that meets those needs.
The Client Partner will drive the end-to-end expansion of Shibumi’s business within defined accounts and regions: working directly with customer business and IT buyers, as well as supporting partner management consulting firms in their own sales cycle. Within established accounts, the Client Partner will drive growth by both ensuring the success of existing use cases and identifying new use cases that align with customer strategic priorities. The Client Partner will also develop new accounts through industry and use case-centered prospecting.

About the Team
This role is part of a broader client-facing team that includes sales, solution consultants and customer success. Shibumi’s client-facing team is collaborative, with a passionate focus on helping our customers achieve their objectives. Client-facing team members are supported by the right tools, training, and internal resources to support success. This position is on the North American sales team reporting to the VP of Sales of the Americas. The territory includes North East accounts. Travel will be 30-50% depending on customer requirements.

Success Measures
• Existing account expansion
• Pipeline growth and new logo accounts
• Customer churn and renewal rates
• Customer and partner satisfaction