Avatar for SalesHandy

An Email Productivity & Automation SaaS Platform

Customer Success Executive

₹2.5L – ₹5L • No equity
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About Us

SalesHandy is a suite of email productivity tools for professionals. We are having more than 2000+ customers and 20k+ users across the globe. A team of 35 people has made this happen. When it comes to Business Development I can say just a team of 10 made this happen.

Highlights of some of the key achievements 🏆 of the Customer team at SalesHandy.

  • Achieved an NPS score of 30.
  • Rated 4.5 by more than 300 users in 2crowd, getapp, chrome store, and other software discovery portals.
  • Adding more than 300 customers every month

Up next, the challenges we are looking forward to solve:

  • Hitting 100k MRR goal (Adding 500 new customers a month)
  • Reducing the churn rate by increasing the service standards (i.e on-boarding, demo, success etc.)
  • Structuring the team to specialise on each functional activities i.e SDRs (lead qualification), AEs (demo & MRR $$), CS (Retention & Upgrades) etc.

Now your turn,

Are you customer-obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high impact role?

If yes, this opportunity will appeal to you.

What will I be doing? 🤔

  • Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
  • Handle and resolve customer requests and complaints.
  • Report to the Customer Success Managers on revenue impacted results (weekly/monthly/quarterly)

Note: Major volumes of user queries that we get are through Chat & Email. Our major users are from American and European timezones, hence the shift timing will correspond to the same.

What key performance indicators will I own? 💯

  • Query resolution time
  • Customer happiness score
  • Avg. response time
  • First Response time

What skills do I need? 📖

  • Excellent communication & writing skills
  • Great problem-solving abilities
  • Self-driven and proactive nature
  • Patience when handling tough cases
  • High computer literacy and ability to learn new software
  • Knowledge of customer success processes
  • Agile approach and being coachable at all times
  • Passion for talking to customers all day, every day
  • The ability to explain complex topics in easy to understand and concise language (English)
  • Ambition, eagerness and the will to learn and improve upon your own skills

Why work with us 🚀

  • Opportunity to work with customers across the globe
  • Excellent growth opportunity and open culture to ensure best ideas win!
  • Well defined training program to enhance your skills
  • Clear career path with on job career guidance
  • Be a part of learning culture
  • Be a part of fast moving & growth startup
  • Leverage the benefits of working in product based company
Location
Ahmedabad • Remote
Hires remotely in
India
Job type
Full-time
Visa sponsorship
Not Available
Experience
1+ years
Hiring contact

Himani Patel

Avatar for Himani Patel

SalesHandy at a glance

An Email Productivity & Automation SaaS Platform

SalesHandy focuses on SaaS, B2B, Sales Automation, and Productivity Software. Their company has offices in Ahmedabad. They have a small team that's between 11-50 employees.

You can view their website at https://www.saleshandy.com or find them on Twitter, Facebook, LinkedIn, and Product Hunt.

More jobs at SalesHandy

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Tech Lead

Sales Account Executive

Sr. Software Engineer (Full Stack)

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