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Technical Support Engineer

$45k – $55k • No equity
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About the Role:

We are looking for a passionate Technical Support Engineer, who will provide complex technical support to our merchants & customers along with partnering with internal teams for any troubleshooting requests as needed. The ideal candidate will be an avid problem solver that enjoys working with others to tackle technical issues. This candidate will also possess strong analytical and critical thinking skills. They will be responsible for scoping out all issues escalated from tier I support, as well as deploying quick fixes to technical issues.

Sezzle is a cutting-edge fintech company whose mission is to financially empower young consumers. Only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. This increase in purchasing power for consumers leads to increased sales and basket sizes for the hundreds of eCommerce merchants that currently work with Sezzle.


Responsibilities:

- Manage 20-30 weekly escalated tickets by leveraging LiveAgent, FullStory, email, and phone calls as needed
- Analyze, investigate & resolve quick fix bugs and technical issues
- Identify, scope out, and provide solutions for technical projects that may arise
- Build out technical documentation and knowledgebase for users to access
- Be a liaison between our Support and Development teams
- Perform other reasonably related duties as assigned by the immediate supervisor and other members of the management team


Ideal Skills:

- 1+ year experience with resolving technical bugs / software issues
- Knowledge of Javascript and SQL
- Knowledge of HTML/CSS and ability to troubleshoot with browser’s tools
- Close attention to detail with a high degree of accuracy
- Strong self-starter attitude who doesn’t need direct supervision
- Strong written and verbal communication skills
- Strong desire to spot and resolve potential issues before they occur


Bonus Points:

- Experience providing product insights and resolving technical tickets
- Experience in startups
- Experience in an agile environment
- Coding bootcamp or technical degree is a plus
- Experience in a customer-facing or service role where you had to understand problems and provide solutions
- Experience using Go
- Familiarity with React/Redux


About You:

- A+ character. We are team-first here at Sezzle.
- A hard-working mentality. It’s early and there is still a lot to build.
- An excellent communicator.
- A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
- Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.


Perks & Benefits:

- Competitive salary and benefits
- Generous stock options
- Medical, dental and vision insurance
- Life and long term disability insurance
- Collaborative workspace
- Commuter benefits, full-stocked kitchen, weekly lunches and much more!
- Headquartered in the North Loop area of Minneapolis with easy access to public transportation and right on the MetroLine
- The opportunity to join Minneapolis’s fastest-growing startup alongside a team of motivated and driven individuals


What Makes Working at Sezzle Awesome?

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, boxers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission.

Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

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