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Real-time customer feedback

Real-time customer feedback

Servmetrics provides an online platform where customers can leave feedback for restaurant owners in real-time.

Through an automated text message, customers can provide feedback on their dining experience and this feedback is delivered immediately to the restaurant owner or manager. The feedback process for the customer takes less than 30 seconds and is done through a web application, therefore no software or app installation is required.

The customer feedback can then be used by restaurant owners to either 1) stop a negative dining experience while it's occurring or 2) reinforce a positive dining experience and provide an avenue for that happy customer to promote the restaurant through a positive social media shout-out or online review.

Using the analytics dashboard, restaurant owners can view service metrics over time and gain an understanding of what business areas require work to make service improvements.

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Founder and Head of Operations @Servmetrics
Previously lead developer at @sendwithus. Previously co-founder/CTO of, Partner in, Founder at @Servmetrics