Partner/Channel Specialist - French Market

€45k – €70k • No equity
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Job Purpose
Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client, with moderate variables in geography and/or customer complexity. Responsibilities are focused on managing moderately complex relationships with important channel partners, as well as supporting a team to drive sales through channel partners. Must make moderately difficult decisions that depend on multiple business rules and moderate level of consultative evaluations. Responsible for monthly/quarterly reviews with key channel partners and serves as the main point of contact for channel escalations for assigned client/territory. Expected to create channel specific sales plays and programs to drive a higher level of performance. Requires internal engagement, including specific coaching of the internal sales team on how to be successful in the channel space. Success metrics may include: Client Satisfaction, Renewals, New Sales, ClientSpecific Paid for Performance Metrics, etc.
Duties and Responsibilities
• Drive customer retention and revenue growth for an established customer base
• Achieve defined metrics by enabling the sale of products/services to a portfolio of strategic channel engagement partners
• Provide accurate weekly/monthly/quarterly sales forecasts
• Conduct monthly/quarterly consultative reviews and health checks analyzing business needs
• Create talk tracks specifically related to customer health and use predictive data to identify ‘at-risk’ customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and leverage feedback to drive change
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and internal teams
• Facilitate and drive calls with channel partner to share best practices, communicate and drive channel programs and strategic growth opportunities to expand business
• Ensure value visible to client by sharing insights with proactive engagement on key initiatives
• Create, develop and deliver training to the sales team, sharing key learnings and reinforcing the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Ensure high level of professionalism during all interactions with customers and prospects
• Effectively partner and build strong business relationships with both internal and external stakeholders and global peers to ensure customer expectations are met
• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured in a timely and consistent manner
• May potentially attend vendor events

Qualifications
• 2-3+ years of prior experience working in a customer service or sales capacity preferred
• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, experience of high volume calling Consistent track record of success with a passion for exceptional customer experience
• Innovative with an aptitude to learn and optimize new technology and data
• Problem-solving skills with demonstrated ability to articulate the value and business process to a customer
• Experience in coaching others or training delivery preferred
• Demonstrated ability to maximize revenue through best practices
• Excellent knowledge of MS Office programs
• Excellent verbal and written communication skills
• Experience working with Salesforce.com or similar CRM preferred
• Demonstrated ability to maintain overall ownership and to function as single point of contact for Top Channel Partners
• Demonstrated ability to manage multiple priorities effectively