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Seniorly connects our aging citizens with a home to love.

Customer Success Coordinator

$42k – $50k • No equity
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Seniorly is a marketplace for senior living. We are building the best-in-class consumer focused search experience for families looking for senior living communities.

Job Description:

At Seniorly, our mission is to connect families and local businesses by delivering services that will keep seniors engaged and happy. We’re looking for a Customer Success Coordinator to ensure our customers are successful and have a good experience using Seniorly. We are looking for a team member to join our San Francisco Office immediately. This will be a full-time position after a 3-month trial period.

*** This role will require working weekends ***

Build and maintain rapport with families, senior living providers, and agents to ensure a good customer experience.
Work with team to build and execute effective customer contact strategies
Lead management including communications with families via email, SMS, and over the phone.
Contribute your ideas to help build a better product and experience for our customers and improve conversion rates.
Assist with ensuring the adoption and customer follow up with provider and agent partners.

Comfortable on the phone
Experience working in customer service
Organized and ability to multitask many tasks at once
Strong Microsoft Office skills
Strong written and persuasive communication skills - mastery of the English language is key
Impeccable attention to detail

Job Details:
Start date: ASAP
Location: San Francisco Financial District
Pay: $20-$25/hour

****Please do NOT call our office. You can respond to this listing via email with your resume and cover letter.

Seniorly is headquartered in San Francisco, and is backed by investors who also invested in Trulia, HotelTonight, StubHub, Ask.com, and many more.

Meet your team

People you would work with in this role
M.A. Gerontologist, Elders, Healthcare, Innovation

Erica Powell

Avatar for Erica Powell
Business Operations Analyst @Seniorly. Studied Psychology and Criminal Justice at University of Wisconsin, Madison.

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