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Behavior-based, dynamic pricing for healthcare

Operations Associate

$60k – $70k • 0.025% – 0.05%
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What is Sempre Health?
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1 in 3 patients skips important medications because of cost. We're on a mission to fix that. Sempre’s two-sided marketplace allows life sciences companies to add their high-value meds to our platform, while giving health plans a unique tool to improve member adherence and outcomes for just the therapeutic areas they care about. Patients receive texts like, "If you pick up your medication by Sunday you'll pay $15. If you wait until next week, this goes up to $20." With Sempre, patients can finally share in the savings they generate for the system by simply following their treatment regimens.

In 2018, Sempre announced our $8M series A (prn.to/2S5ml2q), major partnerships with pharma manufacturers & PBMs (prn.to/2RiUc3k), and 12-month outcomes & expanding partnership with UPMC, the second largest integrated health system in the US (prn.to/2FLBhwE).
As we have more payors and members joining our platform than ever, we’re looking for an Operations Associate to help us support our patients.

What you’ll work on
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As an Operations/ Patient Support Associate, you will execute the day-to-day operations that drive our programs and act as the face of ongoing patient support in order to ensure the success of our programs. Using our internal software tools, you will work at the intersection of patient and pharmacy operations to ensure that the full member lifecycle is supported. In this role, you will need to be comfortable interacting directly with patients and pharmacists on the phone and adept at documenting processes. You will act as the external face of our rapidly growing organization as we work to help patients save.

Who you are
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Bachelor’s degree, 0-4 years of experience
Passionate about changing healthcare and impacting patients’ lives
Comfortable on the phone
Excited to work in a high-growth start-up environment
Detail-oriented and comfortable with complexity
Willing to work flexible patient support hours (including East Coast Hours) + designated shifts
Previous customer-facing experience
Excellent written, verbal, interpersonal, and communication skills

Be aware of fraud
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We've recently become aware that members of the public are receiving emails containing fake offers of employment with Sempre Health.

We don't interview over Google Hangouts, and we'll never contact you from, or ask you to send email to a generic email address like Gmail or Hotmail. Please treat any employment offers claiming to be from Sempre Health but using generic email addresses as suspicious.

All jobs we're hiring for are on our careers page, and we encourage you to apply directly through this site. If you receive a suspicious email, asking for your bank details or any money, please do not send your information out. We encourage you to notify the relevant local authority.

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