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Digital Health Coach

Customer Support Representative

$10k – $50k
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Job Type and Pay:

> We are looking for a talented Customer Service Representative. Pay will be in accordance with abilities and experience.
> Full-time only
> We are not hiring in the state of CA at the moment

Required Duties, Skills, Attributes:

> Act as our customers’ primary point of contact through email and live chat interactions
> Devise creative solutions and offer clear guidance to our customers
> Think creatively about ways to improve and strengthen SelfDecode’s relationship with customers
> Assist customers in managing their subscriptions
> Recognize customers’ needs and present solutions that include upselling
> SelfDecode’s products and services
> Expert in delivering effective solutions
> Develop rapport with our customers in all interactions; offer solutions – not excuses
> Engaging and personable; capable of bringing out the positive in any situation
> Enthusiastic about helping people and making every customer happy
> A strong written and verbal communicator
> Positive and team-oriented
> Proactive, Efficient, Organized and Reliable


> You are a health enthusiast
> Experience in sales/upselling products
> Science background
> Willing to get on the phone with customers

About Us:
We are a leading company in the personalized health space. We build software to help interpret peoples’ genetics, lab tests and symptoms in order to give personalized health recommendations.

Our primary goal is to give people the tools they need to live a healthier and better life
We are a flat organization and prioritize efficiency
We work as a team and every input and suggestion is taken into account, no matter who it comes from
We thrive on open communication and dedication
We are a meritocracy and people who show good abilities can move up in the organization fast.

Our three companies:
Selfhacked.com - With over 1 million visitors per month, SelfHacked is the best source of scientific information on supplements and health topics with integrity, no agenda or ideology. We strive for completeness and accuracy, and we work to make it accessible for everyone. The SelfHacked team includes MDs, PhDs, PharmDs, and other science graduates.
SelfDecode.com - We analyze people's DNA (over 20,000 users so far) and symptoms and give them health recommendations based on their DNA that are simple and easy to understand using our custom-built algorithms.
LabTestAnalyzer.com - Provides high-quality, science-backed information and lifestyle, diet, and supplement recommendations based on lab test results.

We are very selective in our process because we look for a very long-term, full time partnership with our employees.

We try to keep the process as short as possible, so that we don't waste anyone's time.

If this is the type of company you want to be a part of, apply now!

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