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Collaborative Experiences | Brand Management & Technology Development | Incubations

Community Manager

₹3.5L – ₹7L
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Overall Responsibilities:

Community Head is integral to the member experience, sales performance and operational excellence of our organization. You will be measured on your ability to maintain operational excellence in line with weekly and monthly building healthy social atmosphere at the centre

Key Responsibilities:

Operations:

• Service Community Members atyour location to ensure hospitality responsibilities are executed daily to the highest standard
• Ensure that any complaints and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience
• Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
• Address day-to-day landlord issues including coordinating and managing building access as necessary
• Manage food and beverage offerings to ensure the quality and presentation are aligned with Sector7’s brand
• Oversee the daily ordering and receipt of product from vendors
• Organize the move-in and move-out schedules to minimize member issues
• Conduct periodic review and revision of base centre documents
• Support the core team in making strategic decisions regarding the operational and financial performance and process optimization of the location
• Train Community Interns at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so

Sales:

• Support the touring of new members when required
• Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required
• Connect with local organizations and attend networking events to promote Sector7’s community and identify potential members
• Support the referral of prospective or existing members to other locations when required

Hospitality:

• Help members adopt the usage of technology apps built by the Sector 7 technology team
• Develop relationships with members and proactively gather information on their needs to identify both Sector7 and member services that could help them achieve their goals
• Identify and execute opportunities to connect members with each other
• Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests
• Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
• Recommend best practices to your core team for the benefit of the broader company related to member experience, sales, hospitality, operations, events and training

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