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Find the best theatre seats

Retention Manager

£40k – £60k • 0.0% – 0.5%
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SeatPlan is a London based theatre ticketing company with a small team and startup atmosphere. We combine audience seat reviews and photos with ticket prices to give our customers the best possible information to choose and book the best seats. Our unique website helps over 400,000 users per month and sells a lot of tickets!

We are a growing and dynamic team with a solid 8 years of operation behind us. Our mission is to disrupt the event ticketing space globally.

We are looking for an experienced Retention Manager with at least five years experience of Engagement, Retention and CRM digital marketing, ideally in a B2C environment.

We already have a high level retention strategy and expect you to scrutinize this, identify holes, refine and own the strategy based on customer research and data analysis. You will set KPIs and goals to deliver against. Your focus will be retention, we have strong acquisition strategies already in place.



RESPONSIBILITIES

* Customer engagement and retention
* Develop strategy, set goals and KPIs including repeat purchase and LTV
* Develop customer personas and segmentation
* Develop user flows and on-boarding
* Scale our loyalty program
* Introduce CRM and single customer view
* Rebuild email marketing with highly personalised and automated campaigns
* Collate and translate user feedback to improve engagement and retention
* You will have budget to hire and manage a Customer Success Agent / Manager

WHAT WE ARE LOOKING FOR

* Demonstrable experience of developing holistic engagement and retention strategies to increase sales and develop deeper relationships with customers
* Data analysis using tools like GA and Data Studio.
* Hyper personalised approach, identifying users based on their individual behaviours
* Extensive experience of CRM solutions to be able to evaluate pros and cons and recommend a solution to meet our needs
* Strong written, verbal and communication skills
* Keen eye for detail.
* Proactive problem solver, can-do attitude
* Thrive in a fast paced environment
* Educated to a degree level, with fluency in written and verbal English

NICE TO HAVE

* Passion for theatre / live events
* Affiliate marketing experience, organic SEO, PPC, CRM etc
* Ideally theatre ticketing / event ticketing
* Experience of technical solutions like Intercom and customer.io is advantageous.

WHAT'S IN IT FOR YOU

We offer the chance to work for a truly innovative small, privately funded company that has 8 years trading behind it and is already profitable. We retain an entrepreneurial outlook and are looking to scale up our business with key, founding personnel who will help drive growth, disrupting event ticketing globally. This is a truly exciting opportunity for the right candidate.

* Salary - based on experience + 10% performance bonus
* Theatre tickets – Free tickets to feed your passion for theatre
* Monthly team events - get together with your colleagues and have some fun!
* Pension - up to 5% of salary contribution
* Impact - Play a big part in our small machine. See the impact of your work and how it helps the company grow, feel the warm glow of appreciation from the thousands of theatregoers that we help each day. Contribute ideas to areas of the business that do not necessarily fall within your job specification.
* Personal development - Exposure to different parts of the business are part and parcel of working in a company like SeatPlan.com. We have a transparent structure and all members of the team have visibility of company performance.
* Autonomy - We don't have a heavy management structure and expect members of the team to work independently or as a team as required. You will own areas of responsibility and have goals to deliver against.
* Work From Home - Once you are settled in, work from home 1-2 days per week.

HOW TO APPLY

So, if you find the above description exciting and you feel passionate about driving a brand forward globally, we want to hear from you. Send our Founder Ben Jackson an email with why you are the perfect fit for this role - send to careers@seatplan.com
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Pension

Work from home

Professional development

Monthly team events

Theatre tickets

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