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Making upgrading effortless

Enterprise Account Manager

£50k – £65k • No equity
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Technology has revolutionised the world we live in, yet somehow travel has stayed much the same as it was 30 years ago. Seatfrog is here to change that.
We’re on a mission to take every journey beyond the ordinary for millions of people all over the globe, empowering them to upgrade their seat and fill the 480M premium seats that travel empty every year with technology that’s a joy to use.

We’re building a stellar team to achieve our audacious goals. We strive to create an environment where you can do your best work. Join us, and you’ll be challenged and supported in equal measure.

Ours is a culture with spirit and substance and our people are empowered to make the bold decisions others wouldn’t and haven't. We’re looking for a highly driven Customer Success Manager to come on the journey and join our London office. Fancy coming along for the ride? Apply below!

About the team you'll be joining.

Seatfrog’s Enterprise Accounts team is all about taking the journey for our clients beyond the ordinary. We expect nothing less than to drive outstanding outcomes for our clients and at the same build trusted relationships that are a prerequisite for growth.

This is a perfect opportunity for a highly motivated Enterprise Account Manager ready to step up in their career, a move that involves looking after your own portfolio of large clients in the travel industry.
You’ll work with the VP of Strategy & Customer Success who sits in our executive team. You’ll be able to shape the path of how you achieve your mission. Your Seatfrog colleagues, our company culture and values ensure you are properly equipped and supported to achieve your ambitious goals.

About the role.

Across our UK & European client base in the travel industry you will be:
● Building trusted and long lasting relationships with key stakeholders
● Providing a superior experience in every client interaction
● Driving growth and financial outcomes
● Managing day to day relations
● Understanding and solving specific business problems
● Building the value of Seatfrog with key decision makers
● Managing contract renewals and minimising churn
● Effectively coordinating internal and external teams to achieve results

What you'll need.

● 5+ years of relevant experience in Enterprise Account Manager / Customer Success / Account Management
● Strong communication & relationship management skills
● Track record of achieving client growth
● Excellent prioritisation and project management skills
● Data driven individual with superior problem solving skills
● Experience within a SaaS company as CSM, experience in the travel industry, strategic consulting, or an agency background would be a plus
Must haves.
● Experience of managing and growing enterprise accounts
● Confident with negotiating incremental contract and service growth
● Presenting complex solutions to a varied audience

What's on offer.

● A fantastic opportunity to work in a high growth global tech company and help shape the future of how travel should be
● A team culture that is truly beyond the ordinary, where we solve problems together to drive the best possible results for our clients and users
● Genuine autonomy to achieve your best and a personal development and growth plan to create a long-term career path for you at Seatfrog
● Free Upgrades and budget for 1 week working anywhere in the world.
● A competitive salary
● Private healthcare plan via Vitality, with added gym discounts and incentives to encourage you to get out, get active and stay mentally and physically healthy
● The latest gear and best tools to enable you to do your greatest work
● Off-peak travel - so you can swap a public holiday with any day you like so you can get away without the crowds.
At Seatfrog, we consider diversity a strength - inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status or anything else. If there is anything we need to know to enable you to fully participate in our interview process, please just let us know in your application

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