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Together, we can drive innovation and discovery like never before

Account Operations Manager [Contract Position]

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We are looking for a motivated Account Operations Manager to manage purchasing activities for our major accounts as well as support in providing solutions for new accounts. This role has overall responsibilities for executing all aspects of the order management cycle and serving as a day-to-day customer interface.


Essential Duties & Responsibilities
* Interpret complex business documents including customer purchase orders, contracts and agreements in order to accurately enter and manage orders according to requirements
* Review Work Orders, which are governed by an MSA to ensure SOW, Deliverables, Cost and Timelines are in line with certain requirements.
* Define the client requirements and draft a workflow to support these needs
* Assist in development of standard processes to improve operational efficiency
* Correspond with customers in a highly formal and professional manner
* Investigates, coordinates and resolves order issues, working cross functionally to resolve problems
* Assist in business process review and provide recommendations
* Project coordination to manage orders to on time updates
* Analyzes reports to identify potential issues in executing orders on time
* Drive performance to meet customer requirements
* Coordinate all purchase activity with business units to facilitate expediting procedure
* Interfaces with Business Managers regarding day to day activities as required
* Providing consultative solutions and required support to customers
* Other duties may be assigned as necessary

Requirements
* Bachelor’s degree, plus if in the physical or life sciences
* 1-2 years of direct customer support, sales, account management or related experience
* Meticulous attention to detail
* Highly developed ability to professionally and clearly communicate with customers both verbally and in writing
* High degree of time management and organization required
* Must have excellent interpersonal skills and maintain both a proactive and positive attitude
* Must be able to work in a team environment, anticipate needs, and exceed customer expectations
* Strong analytical skills, accurate keyboarding, and exceptional verbal and written communication skills are essential
* Must enjoy a fast-paced and demanding environment
* Strong facilitation and coordination skills as well as excellent organizational skills. Ability to manage multiple tasks simultaneously

Healthcare

Full medical, dental, and vision insurance with premiums 100% covered

Retirement

401(k) with 4% matching

Unlimited vacation

Work hard, but also take time to travel and relax with unlimited vacation

Company meals

Daily catered lunches and open, stocked kitchen

Wellness

Health spend for gym, massge, and wellness

Professional development

Educational reimbursement for conferences and classes

Company events

Karaoke, team retreats, community service projects, and more

Miscellaneous

Standing desks and the best ergonomic hardware

Science Exchange at a glance

Together, we can drive innovation and discovery like never before

Science Exchange focuses on Biotechnology, Life Sciences, Marketplaces, Consulting, and Outsourcing. Their company has offices in San Francisco and Palo Alto. They have a mid-size team that's between 51-200 employees. To date, Science Exchange has raised $86.5M of funding; their latest round was closed on June 2017.

You can view their website at http://scienceexchange.com or find them on Twitter, Facebook, LinkedIn, and Product Hunt.

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