Implementation Manager

We’re looking for a self-sufficient, resourceful, and versatile individual to join our hard-working team at Schoolinks. This role is an equivalent of a technical project manager or a technical CSM.

Your Responsibilities Will Include...

• Serve as the main point of contact for those complex implementation projects with our larger clients
• Understand data dependencies and help resolve data issues
• Problem solve and coordinate data integration with our clients and CSMs
• Conduct problem solving sessions with clients and help troubleshoot
• Engage and follow up with partners to drive adoption and speed up implementation process
• Continuously define, document problems and challenges faced by our partners
• Assist the product team with quality assurance and improvement of the product
• Help drive adoption and usage throughout implementation period

Requirements

1. Project management skills (understand task dependencies/sequence and manage of tasks)
2. 4+ years experience as an implementation specialist for any SaaS company
3. Ability to write and run scripts is a plus
4. You like presenting in front of large crowds and are very confident
5. Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
6. Positive attitude - you can stay optimistic in high stress situations
7. Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.

Benefits

• 100% health care coverage
• 401K with matching
• Dental & Vision
• Paid maternity leave
• Annual team offsite
• Office in East Austin (non-remote only)