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Automated payroll across borders

Customer Support Specialist

$5k – $6k
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Job Summary

As the foundation of the support team, you will be the face of Salarium, our customers’ first and primary point of contact. You will be tasked to handle all types of customer inquiries via a variety of support channels. You will serve as the primary bridge between our customers and our Development and Product teams, providing feedback on our customers’ needs and wants. You will be an integral part of the team with a high level of responsibility and room for growth. The ideal candidate will have limitless patience, is quick and analytical, and has a passion for problem-solving and helping business owners of all sizes, HR and Finance staff.

Primary Responsibility:

• Efficiently serve as main point of communication with potential and current clients to ensure they are provided with a genuine experience
• Sustain a proficient knowledge and serve as front line sales for potential residential and business clients.
• Build a bond with clients by giving them satisfaction and establish a long- term relationship by showing our sincere care on their concerns.
• Support Engineering departments by providing basic trouble shooting to clients in need of assistance and escalating their issues properly
• Serve as liason between clients and supporting departments to facilitate their need and ensure they are getting the best service.

Must Have:

• Excellent verbal and written Communication skills
• Outgoing with analytical
• Creative, out-of-the-box thinker
• Enjoy working collaboratively with cross-functional teams
• Get inspired by the idea of building something that is going to change people’s lives and the way they run their businesses
• Energetic and Results-driven
• Adept in using technology (computer and mobile devices) and social media platforms.

Nice to have:

• knowledge in HR and payroll systems
• 1 year Experience in a Customer Service role.
Job type
Visa sponsorship
Not Available
2+ years
Hiring contact

Katt De Leos

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Salarium at a glance

Automated payroll across borders

Salarium focuses on SaaS, Enterprise Software, and South East Asia. Their company has offices in Manila. They have a mid-size team that's between 51-200 employees.

You can view their website at http://www.salarium.com or find them on Twitter, Facebook, and LinkedIn.

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