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Fully immersive, real life, puzzle solving game

Assistant Manager

$37k – $40k • No equity
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About the Job
Ryptic Room Escape is looking to hire an Assistant Manager - San Mateo, CA.

You are:
Passionate and positive.
Service-focused and detail-oriented.
A hard-worker and a problem-solver.
Able to take a project from concept to completion with little oversight.

We are:
A high-growth company that delivers exceptional service.
Seeking people who want to learn and grow with our team.
A culture where YES is always the answer.

Ryptic is fun, fast-paced and filled with magnetic energy — you’ll never be bored! As an ASSISTANT MANAGER, you’ll be leading a team, building a community, and running a growing business.

Just a few of the skills you’ll learn at Ryptic Room Escape:
Customer Service.
Recruiting.
Onboarding and Training.
Escape Room Operations.
Facility Management.
Social Media Management.
Public Relations.
Troubleshooting escape room props and electronics.
What goes into the logistics of operating a small business.

Responsibilities:
Provide high-level customer service and exceptional hospitality to Ryptic Room Escape customers, handling customer issues and concerns in a positive and timely manner.
Being able to run all four of our Escape Room Games, and train other staff on these games.
Train, motivate, direct, coach and evaluate Ryptic staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the location and company goals.
Work closely with the Operations Manager on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization.
Assist in maintaining and upgrading our locations to the highest quality.
Receive, deliver, and act on feedback.
Develop awesome relationships in your community!

Benefits:
Medical insurance coverage.
Paid vacation days.
Non - traditional work schedule.
Fun company-wide events for our employees.
A working environment where your voice and concerns are HEARD and addressed. We love feedback and suggestions!
See ya later, suits — you’ll never have to dress up or wear “business casual” again.

Qualifications:
1-2 years prior management experience in retail hospitality.
Degree from an accredited, four-year college or university.
Strong leadership experience (coaching, developing, or mentoring individuals with examples of success stories is a huge plus).
A LOVE for customer service (making people happy!).
Amazing communication skills — must be able to set clear expectations and give/receive feedback clearly and effectively.
Must be highly organized with the ability to prioritize multiple tasks in the moment – every day is different at RYPTIC.
Must possess a passion for Escape Rooms!
Able to work a non-traditional schedule (Want to dodge the line at the market, or go to the doctor without interrupting your workday? That’s what Tuesdays can be for).
Comfortable using power tools on the job from time to time.
Any experience with woodworking, Arduino electronics, and low voltage wiring is a plus!