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A notes tool for networked thought

Customer Support

No equity
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You'll be monitoring and answering support tickets. You'll also help redirect tickets across the Roam team according to issue type and priority level.

Primarily, you'll focus on user education: answering questions about features, writing how-tos, and sharing community resources. If you're passionate about Roam, this is an opportunity to guide new users through the learning curve.

You're the right person if:

  • You write clearly and professionally.
  • You can adopt a friendly customer service persona.
  • You love Roam!

Ideally, you're an experienced Roam user, and you're familiar with more advanced features like attributes and queries.

Otherwise, no hard background requirements. We're open to college students, college dropouts, and experienced customer success professionals alike.

This is a contract role for now -- although there's full-time potential if you're a good fit. Target availability is 10-30 hours per week to start. Paid.

Location
San FranciscoRemote
Hires remotely
Everywhere
Job type
Contract
Visa sponsorship
Not Available
Hiring contact

Victoria Ledford

Avatar for Victoria Ledford

Roam Research at a glance

A notes tool for networked thought

Roam Research focuses on Collaboration, Productivity Software, Knowledge Management, and Writing. Their company has offices in San Francisco. They have a small team that's between 1-10 employees.

You can view their website at https://roamresearch.com or find them on Twitter and Product Hunt.