A notes tool for networked thought
Customer SupportNo equity
You'll be monitoring and answering support tickets. You'll also help redirect tickets across the Roam team according to issue type and priority level.
Primarily, you'll focus on user education: answering questions about features, writing how-tos, and sharing community resources. If you're passionate about Roam, this is an opportunity to guide new users through the learning curve.
You're the right person if:
- You write clearly and professionally.
- You can adopt a friendly customer service persona.
- You love Roam!
Ideally, you're an experienced Roam user, and you're familiar with more advanced features like attributes and queries.
Otherwise, no hard background requirements. We're open to college students, college dropouts, and experienced customer success professionals alike.
This is a contract role for now -- although there's full-time potential if you're a good fit. Target availability is 10-30 hours per week to start. Paid.