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Re-imagining customer support

Sr UI/UX Web Designer

₹10L – ₹18L • No equity
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About the Company :
Richpanel is the new, modern way businesses provide customer support. We’re on a mission to make customer support fun and personal. We are a team of young, passionate techies, marketers and growth hackers that enjoy building products that people love. Majority of our clients are based out of the US.
Company Inception : 2018
Company Website : https://richpanel.com/

Perks of joining our Company :

  • Rockstar Coworkers
  • Friendly and Energetic Environment
  • 21 paid leaves
  • Reward Employees with Experiences
  • Free Food and Coffee
  • Team Outings from time to time
  • Work From Home Option Available
  • Treat all employees as equals

Technologies used by us : Frontend - VueJs and Backend - NodeJs

What we are looking for:

  • 3+ years of experience in User Experience, Product Design, Human Computer Interaction in Digital products companies.
  • Experience in Web Applications
  • Previous experience in conversational design is a plus.
  • Previous entrepreneurial experience is a plus.
  • Experience handling a design team, directing work and mentoring staff.
  • Creative, resourceful, detail-oriented, highly organized, hands-on.
  • Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment.
  • Excellent communication skills, both written and verbal.

Roles and Responsibilities:

  • Help the company to meet its business goals and objectives through design.
  • Run design operations for the team and inculcate the best operational practices.
  • Own the style guide and aesthetic palette for the technology platform.
  • Overall responsible for the end-user experience of the entire technology platform.
  • Conduct regular user and customer research to understand pain points and be the voice of the user, customer.
  • Build and manage a team of UX strategists and UI Designers.
  • Build design principles for the conversational technology platform.
  • Develop a practice of intense data-driven iterations and decision making to keep innovating across products.
  • Work closely with Product development and NLP teams to understand nuances behind conversational AI.
  • Keep up with market trends and be a thought leader in the industry.

Industry Background : Product based startup
Location : Hiranandani - Powai, Mumbai. (Candidates willing to relocate to Mumbai can also apply)
Working Days and Timings : Monday to Saturday (Alternate Saturdays off), 12pm - 9pm.

Kindly share your Portfolio links while applying.

Location
MumbaiRemote
Hires remotely in
India
Job type
Full-time
Visa sponsorship
Not Available
Experience
3+ years
Hiring contact

Manali Vartak

Avatar for Manali Vartak

Richpanel at a glance

Re-imagining customer support

Richpanel focuses on Messaging, Artificial Intelligence, Retail Technology, Customer Service, and Customer Support Tools. Their company has offices in San Jose and Mumbai. They have a small team that's between 11-50 employees.

You can view their website at http://richpanel.com or find them on Twitter, Facebook, and LinkedIn.

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