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Re-imagining customer support

Technical Support Agent - US Shift

₹3L – ₹6L
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What you will be doing:

  • Mastering the Richpanel platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve customer issues
  • Support customers via live chat & phone. Respond to customers' technical support requests and feature-related questions
  • Create and maintain product related documentation, internal and external
  • Debug customer issues and create reproducible test cases for engineers to resolve
  • Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
  • Understand customer goals and their desired outcome from using the product.
  • Document use cases and feature requests

What we are looking for :

  • Previous done customer support role. Preferably technical customer support”
  • You're data driven and analytical
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; are self-motivated, move quickly, and wear many hats
  • You have a highly structured work approach, ability to manage multiple activities in parallel

About Richpanel :
Richpanel is the new, modern way businesses provide customer support. We’re on a mission to make customer support fun and personal. We are a team of young, passionate techies, marketers and growth hackers that enjoy building products that people love. Majority of our clients are based out of the US.
Company Inception : 2018
Company Website : www.richpanel.com

Perks of joining our Company :

  • Rockstar Coworkers
  • Friendly and Energetic Environment
  • 21 paid leaves
  • Reward Employees with Experiences
  • Free Food and Coffee
  • Team Outings from time to time
  • Work From Home Option Available
  • Treat all employees as equals

Industry Background : SaaS Product Startup
Location : Hiranandani - Powai, Mumbai. (Remote working option available for candidates residing out of Mumbai)
Timings: 4 pm to 1 am
Working Days : Monday to Saturday (Alternate Saturdays off)

Location
MumbaiRemote
Hires remotely in
India
Job type
Full-time
Visa sponsorship
Not Available
Experience
1+ years
Hiring contact

Manali Vartak

Avatar for Manali Vartak

Richpanel at a glance

Re-imagining customer support

Richpanel focuses on Messaging, Artificial Intelligence, Retail Technology, Customer Service, and Customer Support Tools. Their company has offices in San Jose and Mumbai. They have a small team that's between 11-50 employees.

You can view their website at http://richpanel.com or find them on Twitter, Facebook, and LinkedIn.

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