Social Media Genius - Customer Champion

Work Profile:
Manage facebook/instagram/pinterest pages and determine what works best with a view to actively engage fan page audience.

Generate demand via posts/uploads, provide info as responses to user comments and successfully convert/monetize queries into transactions.

Increase the size of overall page audience. Building a large and actively engaged audience will be essential social media goals.

Support existing customers by responding to user feedback, queries and other posts/comments by users. Tactfully responding to negative feedback and addressing customer concerns will be required.

Incoming candidate will be the sole touch point for all customer interactions be it on website, mobile or social media.


Skills:
Must have an in depth understanding of social media, building and engaging audiences and utilize page analytics/insights to increase user activity.

Must possess superior communication and conversational skills, understand consumer psyche/behavior and have the passion to solve customer problems. S/he must strive to achieve customer delight in every customer interaction.

Any prior experience/project to demonstrate capabilities with social media, ecommerce, sales and/or customer support would be a big plus.

People who can think and DO, are passionate about ecommerce/internet, social media, data analytics and care about delivering quality consumer experiences are welcome to apply.

Candidates from Marketing, Tech/Engineering backgrounds will be preferred.


Current Location:
Candidates currently living/studying in Mumbai only will be eligible for this profile.