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ERP for doctors and patients

Customer Success Manager at Remedly

$75k – $95k
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Are you looking for a new post and want to be challenged? Make a change, come join our awesome start up!


Job Description

We are a positive and energetic team with a mission to improve the operations of medical clinics and their interactions with patients with our medical specialty focused all-in-one software. We are growing and always on the lookout for great team players to join us in this journey.

We are looking to fill a Customer Success Manager position in our downtown San Francisco office.

Responsibilities

- Become a product expert
- On-board new customers (set up accounts, coordinate enrollment into channel partner services, conduct online training sessions, etc.)
- Provide ongoing customer support post-launch
- Ensure successful product adoption by monitoring usage, proactively contacting clients and providing training to improve feature utilization
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
- Identify common customer challenges and proactively work with the product team to suggest solutions
- Collaborate with the product team in translating customer needs and requirements into regular product enhancements.

Qualifications

- 2+ years of experience managing customers
- Demonstrated success in improving customer experience and retention rates
- Strong interpersonal and communication skills as well as attention to detail
- Excellent organization, project management and time management skills
- Teamwork mentality and willing to assist wherever necessary
- Knowledge of CRM software (Salesforce, Zoho), Jira, Zendesk, Excel, Word, PowerPoint

The Perfect Fit:

If you have an interest in healthcare and have worked in a doctor's office, for a pharmaceutical company, handled medical billing, or studied public health or biology, this could be the perfect fit for you!

What you’ll get:

Fantastic growth opportunity in a dynamic environment
Health benefits
Commuter benefits
Paid time off
Salary commensurable with experience


About Remedly

Based in downtown San Francisco, Remedly provides multi-specialty healthcare ERP solution to manage operations of medical clinics and their patients. Remedly has partnered with leading venture capital firms and StartX – Stanford’s startup accelerator recognized as the top program in the country in 2018!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, sex, sexual orientation, gender identity or national origin.

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