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A friendly place for authors to learn, create and market the best indie books

Customer Happiness Intern

€0k – €5k • No equity
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#About Reedsy
We’re here to help authors find world-class professionals to create amazing books. Our curated marketplace gathers some of the best freelancers in the industry — the likes of Stephen King's designer, Neil Gaiman's editor or Walter Isaacson's publicist. Over 300,000 authors are part of our community 🏆

We recently launched Reedsy Discovery, a new platform that gives authors and their book exposure to a community of reviewers and readers: reedsy.com/discovery

#Job Specification
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
You will be part of a team of 5. Your role will involve:
- Offer support to Reedsy users;
- Review projects submitted on the platform;
- Build customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
- Maintain and update our FAQ based on user feedback and questions;
- Suggest product features based on user feedback; and
- Contribute to maintaining a high NPS (currently at 87!).

#Essential Skills:
- Analytical mind
- You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks
- Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
- Native-level English speaker
- Customer support experience is welcome, but not a necessity

#Bonus Points:
- Previous experience working/interest for a marketplace and/or in a creative industry;
- A good dose of ambition, as well as a great sense of humour;
- Fluent in French, Spanish or German.

#How to Apply
We currently receive over 30 applications every day and we won't spend any time on generic messages. If you'd like to stand out, make sure that
1) you've done some research about Reedsy and signed up to try the product;
2) you include a well-structured and **concise** message with your application explaining why you find Reedsy interesting and why you'd be a good fit. Show off but not too much :).

Meet your team

People you would work with in this role

Emmanuel Nataf

Avatar for Emmanuel Nataf
Co-Founder @Reedsy and street photographer.

Matthew Cobb

Avatar for Matthew Cobb
Founder @Reedsy • Studied at @University of Nottingham

Ricardo Fayet

Avatar for Ricardo Fayet
Co-founder at Reedsy. Startup and publishing industry enthousiast. Soccer analyst as a hobby.

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