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Saving consumers tens of thousands of dollars when financing their home

Customer Success Manager

$75k – $100k • 0.01% – 0.03%
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We are:

A fast-growing, fintech startup that exists to make sure every American gets a fair deal on their mortgage.

We're looking to grow our customer success team and want to hire someone who is excited about empowering consumers and helping them to achieve better financial outcomes.

You are:

- Intellectually curious, have a great attitude, and have 1-2 yrs. of experience. Prior experience working for a mortgage lender is a plus

- Motivated to educate consumers on the largest financial transaction of their life

- Goal driven, organized, and extremely detail oriented

- A self-starter and not afraid to take on new challenges

- Persistent and will ensure all work is complete and accurate

- Excited to be part of a rapidly growing team

- Bilingual or multilingual preferred

You will:

- Serve as mortgage industry expert to ensure Own Up provides the best possible financial outcomes for our clients

- Work with customers to deliver comprehensive financing solutions and build trustworthy relationships

- Do what is in the best interest of the client, even if it does not financially benefit Own Up

- Maintain the highest standard of customers satisfaction as measured by client reviews

- Manage your own pipeline of customers, leads and referral partners

- Effectively communicate with our lender network to ensure customers close loans on-time and in a seamless manner.

- Continually train, learn, and evolve as a professional


Benefits:

- Big upside. We have an experienced founding team, we are well funded with an impressive syndicate of investors, we have a deep bench of well-connected advisors, our customers love our service, and we operate in a massive market. This is a chance to make your mark at an early stage company that is growing rapidly.

- Health benefits include medical, dental and vision

- Unlimited vacation - minimum of two weeks

- An intense commitment to company culture that includes core values that are defined and maintained by our employees.

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