Infrastructure Engineer

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This is a senior level position in our Cloud Infrastructure team. The responsibilities of this team include all cloud infrastructure operations, implementations, and service-oriented infrastructure strategies. The team supports the production cloud infrastructure, network connectivity both within and between data centers and public clouds via our global backbone. You will be part of a globally distributed team with 24/7 operational support. You'll be contributing to a wide range of projects ranging from automation, data center build out and refresh, monitoring / telemetry, and cloud platform infrastructure services.

Ideal candidates will have experience in many areas of cloud, infrastructure and the various DevOps tools to manage them. Candidates should be comfortable working in a fast-paced environment and ready to take on new challenging technologies. Duties and responsibilities may include, but are not limited to the following:

  • Architect, build and operate Rakuten cloud infrastructure systems, networks, platforms (e.g., release, update/patch, version control)
  • Contribute and develop cloud infrastructure automation (Networking and Linux)
  • Improve current infrastructure automation with CI/CD, Jenkins, Git workflow
  • Support the build out and refresh of on-prem cloud compute platforms, data center and backbone network infrastructure
  • Manage initiatives and projects mentioned with limited technical and organizational scope
  • Document solutions to routine problems, challenge status quo and drive improvements
  • Tier 2 operation support; leverage industry knowledge, various analysis and performance tools, participate in a 24x7 globally distributed on-call rotation


  • 5 years of experience managing and troubleshooting core infrastructure technologies: Linux systems, network routers, switches, load balancers
  • 2 years of experience related to automation, orchestration and managing cloud infrastructure via: Chef, Ansible, Vagrant / Terraform, Jenkins, Python, APIs
  • Knowledge with Linux operating systems, command-line interfaces, routing protocols (BGP), switching, TCP/IP
  • Experience with cloud computing and networking within a public cloud: AWS, Azure, GCP
  • Experience with monitoring & telemetry systems, metrics, dashboards: Nagios, ELK, Grafana
  • Understanding of virtualization, containers, and orchestrators: KVM, Docker, OpenStack, k8s

Ideal Certifications:

  • Linux: LPIC, RedHat
  • Network: Cisco, Juniper
  • Cloud: AWS, Azure, GCP, OpenStack, k8s

Rakuten Americas at a glance

Rakuten Americas focuses on E-Commerce, Curated Web, Canada, and United States. Their company has offices in San Francisco Bay Area and San Mateo. They have a very large team that's 5000+ employees.

You can view their website at or find them on Twitter, Facebook, and LinkedIn.

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