Content Specialist/Writer

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We're always looking for talented and creative people to join our team. Rakuten Rewards offers a casual and fast-paced environment where creativity, effective teamwork and collaboration are rewarded. We are passionate about changing the way people shop online and providing the best possible customer experience.


If you have a PASSION for customers, are internet SAVY, and ENJOY online shopping then Rakuten Rewards is the place for you! The holiday season is fast approaching and we are looking for seasonal temporary positions to expand our Data Entry team. 


Through knowledge application of our organization, its services and products, and while using patience, professionalism and optimism with each member, these full-time, temporary and contracted positions are responsible for various duties that resolve problems by clarifying customers’ requests, questions and complaints, and by frequently requiring analysis of situations to determine best use of resources and to maintain customer records.


Temporary, full-time hourly positions - Monday - Friday 8:30am - 5:00pm


Position Responsibilities

Primary responsibilities include producing content in a timely fashion on breaking news (similar to a newsroom), processing weekly circulars and ad scans, and assisting the newest team members during Q4. This requires the ability to quickly analyze information and convey that in a story within a timely manner. Producing quality work under a tight deadline is crucial.


Job responsibilities – Daily

* Entering the metadata such as price, title, category, image, tags, etc… into our custom tools to catalog all Black Friday offers
* Quality assurance checks
* Maintaining and updating offer data as necessary
* Other duties as assigned


Essential Skills and Experience

* Ability to type at least 45 WPM
* Strong writing & communication skills
* Strong knowledge of computer systems and Internet navigation

* Strong personal skills & ability to work well with others
* Attentive to detail
* Self-direction and ability to work independent of continuous instruction
* Online shopping or deal hunting experience
* Working well under pressure


Beneficial Skills and Experience

* Knowledge of e-commerce and/or affiliate marketing
* Previous experience in data entry
* Knowledge of basic HTML
* Knowledge of Photoshop
* Social Media Experience

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.


Rakuten Americas at a glance

Rakuten Americas focuses on E-Commerce, Curated Web, Canada, and United States. Their company has offices in San Francisco Bay Area and San Mateo. They have a very large team that's 5000+ employees.

You can view their website at or find them on Twitter, Facebook, and LinkedIn.