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Cryptocurrency Exchange

Client Service Agent

$30k – $60k • 0.0% – 0.003%
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Our client team is responsible for providing excellent support to Rain's retail client base. This includes handling requests via live chat, email, and phone. Within Rain's organization the client team is highly regarded. It is our mission to provide our clients with specialized white-glove support wherever possible. This position will be working directly with the founding team of Rain. This position also has the opportunity to grow into a leadership position in the future. Knowledge of the cryptocurrency industry is highly sought after but not required.

Responsibilities
- Respond to inbound queries through online chat and social media.
- Resolve client issues to ensure client satisfaction.
- Review and approve client applications.
- Maintain English & Arabic knowledge base.

Requirements
-0-2 years of work experience.
-Bachelor’s degree in business, marketing, or any related fields.
-Excellent command of professional written English & Arabic. Fast typing skills required.
-Exceptional attention to detail, high level organizational, planning, and time management skills.
-Professional demeanor.
-Interest in the cryptocurrency, finance, or technology field is a plus.

Directions to Apply
Send email to careers@rain.bh including:
1. Job title in email subject line.
2. Updated CV.
3. Availability date.
4. Cover Letter describing your fit for the position, based on the above mentioned requirements. (Optional but strongly recommended.)

We are hiring in the US and Middle East for these positions.

Meet your team

People you would work with in this role

Yehia Badawy

Avatar for Yehia Badawy
Co-founder at Rain, the first licensed cryptocurrency platform in the Middle East. Founder at Digital Cotton, a business and innovation consulting company.
Founded and operated BitGulf.io for 4 years. Built many small projects and businesses. Co-Founded Tykn.tech in the Netherlands. Now working full time at Rain.

Rain at a glance

Cryptocurrency Exchange

Rain focuses on Bitcoin and Cryptocurrency. Their company has offices in San Francisco, Bahrain, Riyadh, and Cairo. They have a small team that's between 11-50 employees.

You can view their website at http://www.rain.bh or find them on Twitter, Facebook, and LinkedIn.

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