Software Support Engineer

Why You Should Join Us
At Radix, you can make a direct impact on access to care, working with medical groups that provide care for millions of patients annually
You will work on challenging problems with lots of room for growth
We’re growing super fast, which means a multitude of professional development opportunities
You will join a team of people who love what they do, work hard, are intellectually curious, and treat each other with respect

Key Responsibilities:
Work closely with our client support teams to assess, diagnose and resolve technical issues at the application level
Use debugging programs like Kibana to help customers resolve issues and it is important for them to understand how to use these tools in various applications
Optimize application performance, and troubleshoot integration challenges
Take clear ownership of designated issues submitted by customers; manage difficult customers and customer expectations effectively and professionally seeking help from team members as necessary
Communicate clearly and precisely with customers regarding technical issues, setting expectations for callbacks and follow-up regarding their issues; maintain complete and accurate log of customer interactions and technical details