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Platform automating high-yield property portfolio returns through short-term rentals

Customer Success Agent

$20k – $30k
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What you’ll do:

· Provide exceptional, above and beyond customer support.

· Respond to customer inquiries via phone, text, email, and online chat and provide creative and thoughtful solutions to their requests.

· Master our product, offerings, and internal systems to ensure thorough and clear communication and enforcement of business policies.

· Capture and close referrals and new sales opportunities.

· Work with the Customer Care Analyst and other internal teams to identify and solve for daily and long-term operational issues.


· High School Diploma or GED required; college degree, preferred.

· 1-2 years of previous experience in a call center or similar environment, preferred.

· Excellent verbal and written communication skills.

· Ability to learn new software quickly and comfortable working with various platforms in a fast-paced environment.

Ideal Candidate:

· Ability to be empathetic and have a true passion for delighting customers by putting yourself in their shoes.

· You’re a team-player, willing to take on any task, big or small, and have an exemplary work ethic, a “get it done” attitude, and high personal accountability.

· You’re detail oriented, comfortable with multi-tasking, and can address a high volume of inbound requests.

· You can follow company policies while working in the best interest of the customers.

· You’re interested in startups and have a willingness to be flexible with our growth.

What you’ll get:

· Competitive hourly rate.

· The chance to join an office filled with passionate, smart, and happy people that encourage rapid professional growth.

· Potential to grow into a full-time role as the company continues to grow!

-Who We Are-
A team consisting of self-made and self-taught entrepreneurs with previous start-up exit experience.

We are problem solvers. We are proactive and hate being reactive. We look at challenges as opportunities and not as problems. We like to work hard. We aren't afraid to get our hands dirty if that's what it takes. We are innovators and outside-the-box thinkers. We are driven and passionate to be successful.

-Our Philosophy-
We are built on a culture of autonomy, understanding and freedom of expression.

You won't find any micromanagement in our office. We want to work with people for whom we would work for. Everyone at Rabbu is empowered to make decisions that they believe are in the best interest of the company. No second-guessing mistakes, just lessons learned. Our team is dedicated and works hard but we encourage and often require time-off to be taken.

When it comes to our customers, we live by the mantra of "how would you like to be treated in their situation". We understand that things happen that are out of our customers control so we will do everything possible to make the situation right even if the outcome is not ideal or economical for us. Our believe is that in the long-term, those initial sacrifices will more than payback for themselves.

Rabbu at a glance

Platform automating high-yield property portfolio returns through short-term rentals

Rabbu focuses on Real Estate, Hospitality, Rental Housing, Property Management, and Sharing Economy. Their company has offices in Charlotte. They have a small team that's between 11-50 employees.

You can view their website at http://rabbu.com or find them on Twitter, Facebook, and LinkedIn.

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