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AI for engineering and customer support ticket automation

AI for engineering and customer support ticket automation

At Qassurance AI, our vision is to empower teams to deliver better product experiences. Our mission is to create products that give support teams super-human productivity and insights. Qassurance AI uses machine learning to increase customer support productivity and extract insights from support data that can influence decisions of product and engineering teams. The company’s first product automatically tags, categorizes and prioritizes customer support tickets and extracts insights from a vast amount of customer support data and feedback coming from a variety of channel/sources. For instance, the product detects trends in support issues and their frequency both at the component/feature level and emotional level allowing engineering and product teams to better quantify and prioritize fixes. Our AI connects to existing issue management systems like Zendesk, Salesforce Service Cloud to minimize workflow disruption.

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