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A banking platform for the next generation

Customer Success Agent

$45k – $52k
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About Qapital

Qapital is a new kind of banking experience that empowers people to maximize their happiness by saving, spending, budgeting, and investing with their goals in mind. With over 1.6 million members, Qapital blends behavioral economics with technology, providing people with the tools they need to make managing money easy and fun.

Recognized as a pioneer in fintech, Qapital was awarded “Most Innovative App of the Year, 2017” by Google, featured by Fast Company as one of “The 25 Best New Apps of 2018,” and included by CNET Download on its list of “The best money-saving apps to help stay within a budget in 2019.” We also have over 40,000 5-star reviews and were listed as one of 2018’s best apps for saving on the Apple App Store.

We are a team of designers, behavioral scientists and financial technologists on a mission to build a new banking experience from scratch. Join us, and be part of a team that is changing the way people think about everyday banking.

About the Role

Qapital is looking for a Customer Success Agent to join our team in NYC. In this role, you will:

-Answer general customer inquiries regarding Qapital via email, live chat and phone
-Develop and maintain Qapital FAQs and training materials
-Handle customer’s requests via Qapital’s backend systems

Skills and Requirements

We are looking for someone who takes pride in helping people, is excited to solve complex issues, but also comfortable with many simple one-off service interactions. This person will be the main source of help for customer’s navigating their way through our product as they seek financial well being, so being able to de-escalate stressful situations is a big plus.

Furthermore, you have:
-Experience in customer service roles in B2C startups
-Experience using ZenDesk is a plus
-Financial services experience is a plus
-An independently motivated mindset and are articulate, a quick learner, a problem solver, and comfortable working in a startup environment

Diversity Commitment

Qapital is an equal opportunity employer committed to creating a diverse workforce. A diverse team is best positioned to truly serve our market by offering a broad range of ideas, abilities and perspectives. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, disability, veteran status, or any other classification.

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