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Workforce Management System for the Service Industries

Senior Account Manager / Customer Support

$50k – $65k • No equity
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The Role:

We’re looking for a Senior Account Manager who wants to be a leader in our company. This individual will be directly responsible for keeping Push's clients happy, and ensuring they have the best experience possible.

Duties and Responsibilities:

-Use your specialized knowledge and previous sales experience to scale our growth with our tech stack
-Contribute to the ongoing learning and success of the Customer Support team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.
-Triage incoming requests and spot trends in customer issues to flag for the wider team.
-Identify, reproduce, and document bugs for our engineering teams.
-Work with the product development and QA teams to test new features and bug fixes, surfacing meaningful customer feedback

Required Education, Skills and Qualifications

Qualifications:

-You have a post-secondary degree or equivalent professional experience.
-+3 years as an account manager, in a SaaS environment
-+1 year as a customer support specialist, in a SaaS environment
-You have previously worked with customer support for a web-based application or in a dynamic startup environment.
-Proficient with Zendesk

Who You Are:

You are a self-starter who thrives in a teamwork setting. You possess a mastery of English and are a strong, confident, and exacting writer. You are skilled at explaining technical problems succinctly and clearly. You exhibit diplomacy, tact, and poise under pressure when working through customer issues. You know when something is over your head and are not afraid to ask for help.

We place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. Bonus points for dog lovers, beer drinkers, and people with a variety of interests outside of work!

Company Profile

Who We Are:

We believe people should do more of what they love. We strive in Pushing innovation forward to give people more time to do the things that excite them. We do this through our time attendance, scheduling, HCM platform.

Here's a quick video on us!

youtube.com/watch?v=FWVaxcgeP7U&t=1s

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