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Travel Marketplace for Tours & Activities

Weekend Client Experience Representative

$50k – $53k • No equity
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We are looking for a part time team member who shares our passion for adventure and who can drive and enhance the customer experience within our product. As the business has grown our clients are asking us to extend our high levels of service and support to the weekends.

This role is a part-time (Weekend) position with the potential for additional hours during the week. The role is great for anyone looking to experience working in a start-up and have an impact on a small fast-growing company.

Responsibilities:
- Ensuring that the customer experience of ProjectExpedition.com meets the needs of its users.
- Resolving customer inquiries and using the experience from those interactions to drive product development and strategy.
- Utilizing digital customer engagement tools to drive product development and strategy (Google Analytics, SumoMe, KissMetrics, etc).
- Producing content and deliverables to help enhance the customer experience. This could include anything from collaboration with the Marketing team to produce a travel guide, to working on data curation strategies with our User Experience/Design team.

Key Skills:
- Effective working both independently and in collaboration with a team
- A keen ability to synthesize information from various sources and generate ideas and solutions with it
- Clear and confident communicator.
- Customer service experience is a benefit
- Experience in the travel industry is a benefit

The role is based in Manhattan.

Meet your team

People you would work with in this role

Rob Keen

Avatar for Rob Keen
Founder Project Expedition

Jeremy Clement

Avatar for Jeremy Clement
Founder @Project Expedition • Prev at @Bloomberg in NYC, London & Tokyo • Studied @Virginia Military Institute

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