Avatar for Project Expedition

Travel Marketplace for Tours & Activities

Client Experience Representative

$53k – $53k • 0.1% – 0.5%
Apply now
At Project Expedition, connecting people with the best tours and activities is our objective, and we aim to provide industry-leading service and support for our clients. We are seeking a new team member who shares these same values to join our client experience team.

As a member of our Client Experience team, you will play a key role in providing our clients with the industry-leading service that we have become known for. You will engage directly with clients via online chat, phone, and email to assist them with a number of functions before, during, and after their trip. For example, in the morning, you could be helping a client find their guide at the Vatican, and in the afternoon, you could be curating the best excursions for a family traveling to Hawaii.

Regardless of the content of your conversation, a polite, professional, and personable demeanor is imperative. We work hard to provide users with access to the best experiences around the world, but we understand that Project Expedition isn’t the only place someone can book a tour, which is why we offer personal support and always treat a client’s vacation as if it were our own.

The ideal candidate will also assist with various Business Development functions. Our Business Development team is responsible for researching new destinations, identifying the tour operators we should partner with, and getting their tours bookable on our site.

Project Expedition is currently growing very rapidly, and we expect that this role will evolve over time. As a result, you will not only have the chance to make a direct impact on a growing startup, but you will have the opportunity to really create and influence your career path. This position is great for someone who thrives without a lot of structure, responds well to change, and who always tries to find a better way of doing things.

The ideal candidate will:
- Be focused, diligent, and eager to grow
- Have strong attention to detail
- Approach challenging situations with thoughtfulness and efficiency
- Excel at prioritization and multi-tasking
- Work well under pressure
- Be kind, personable, and professional, even when speaking to difficult individuals
- Independent and proactive, with a team-first mentality
- Be fluent in written and spoken English (additional languages a plus)
- Possess strong grammar skills
- Be familiar with foreign currencies

Additional perks:
- Opportunity to make a big impact in a rapidly growing company
- Employee discounts on thousands of tours and activities
- Free coffee, beer, fruit-water, and other amenities
- High performers are valued and rewarded accordingly

More jobs at Project Expedition

View all jobs

Weekend Client Experience Representative

Apply now

Accounts Payable Analyst - 3 Month Contract

Apply now