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a learning integrity platform

Partner Success Manager

$40k – $80k • No equity
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Position Overview

Proctorio ensures the integrity of distance learning and online certifications while protecting institutional accreditation and increasing the value of online degrees and credentials. We strive to increase the availability of quality education through technology. Proctorio offers a Learning Integrity Platform (Proctoring/Invigilation, Identity Management, Attendance Tracking, Plagiarism Detection, Secure Browser) that helps our clients deliver secure and convenient assessments for distance learners.

We are currently looking for a Partner Success Manager to join our team. In this position, you will be responsible for managing client onboarding and implementation of our Learning Integrity Platform.

Responsibilities

Drive growth with our partner institutions:
-Grow revenue margins
-Influence value of our solution through increasing adoption and satisfaction
-Develop new business opportunities with existing partners

Implementation, onboarding, and training:
-Implement our solution with other relevant technologies (learning management systems)
-Onboard clients effectively by reaching performance objectives, providing best practices, and developing a relationship with end users
-Train end users throughout the initial phases of implementation as well as provide training throughout the continuance of the partnership

Manage partnership activities through:
-Providing support in various forms
-Develop wireframes, Gantt charts, and timelines


Required Skills & Experience
-Bachelor's Degree preferred.
-1+ years in a customer-facing organization.
-SAAS experience preferred, ideally with post-sale and sales experience.
-Strong empathy for all stakeholders & a passion for growth/revenue.
-Excellent communication and presentation skills.
-Ability to fully comprehend and understand all parts of the services provided.
-Analytical, organized and process-oriented mindset.
-Demonstrated desire for continuous learning and improvement.
-Exposure to wireframes, project timeline documents, and Gantt chart is a plus.

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