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Simple Process and Workflow Management

Customer Support Specialist | VC-backed | Fast Growing SaaS Company (US Central) (Anywhere/Remote)

$15k – $30k • No equity
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Who we are

Process Street is a SaaS platform that helps companies manage their processes and workflows. We are a lean, flexible, 100% distributed team that relies on systems to improve output 10X. Process Street is a venture-backed startup and an AngelPad alum (the #1 Accelerator in the US).

 Why you’ll love it here

Freedom and flexibility: All 30-plus of us work wherever we’d like—reliable internet access is our only requirement. Spread across 9 time zones in 10 countries, we sign into Slack and open up our work tools on the schedule that fits our lives best. We communicate asynchronously, work autonomously, and take ownership of our work. 

Camaraderie from afar: Being 100% distributed doesn’t stop us from getting to know each other— we have daily conversations in chat, weekly “coffee” pairings with coworkers, and once a year we all come together for an all-team retreat. 

The Role

We’re looking for a Customer Support Specialist to join our Customer Success team. You will address inbound customer inquiries via phone, email, and live chat.  At Process Street, our Customer Support Specialists are a primary line of communication between the organization and customers. You will get the chance to work with companies ranging from fledgling start-ups to Fortune 500 enterprises from across the globe in pretty much every industry you can think of. 

Aside from addressing customer inquiries, Customer Support Specialists perform a critical function in passing customer feedback and challenges to the Engineering, Product, and Executive teams. 

Responsibilities

* Respond to email, live chat, and phone inquiries from existing customers and prospects
* Advise customers on the best way to use the software to meet their needs
* Track customer interactions in our CRM system
* Assist prospects during their trial period to ensure they understand the product functionality
* Serve as a conduit for customers to communicate product and feature requests to Product Managers
* Backup our Customer Success Managers in dealing with large customers
* Contribute to the Support Knowledgebase
* Conduct product demos with prospects and customers

Qualifications

* 1-2 years of experience preferred
* Experience with SaaS software a bonus
* Strong English communication skills – both verbal and written
* Strong technical ability
* Attention to detail
* Customer-centric outlook
* Must be able and willing to work remote