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Shop with interactive live videos

Merchant Success Associate

$40k – $46k • 0.15% – 0.25%
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Popshop Live is the future of e-commerce. We are a livestream social shopping app. Sellers go live on Popshop to talk about their favorite products and engage with their audience of shoppers. With an innovative livestream eCommerce technology, Popshop Live brings product discovery, storytelling, and the emotional connection back to shopping. We have raised a seed round of $1.5m and are looking to expand our team.

We are seeking a Merchant Success Associate who will be responsible for post-livestream e-commerce operations. Each livestream has orders that need to be fulfilled an. Your responsibilities will include:

- Ensuring Popshop Live sellers have everything they need to fulfill their orders (I.e. Shipping labels & packing lists)
- Payment processing / order consolidation
- Assist sellers in refunds and returns & exchanges
- Oversee seller payment and depositing earnings

Ideal Qualifications:

- 2+ years of customer service experience at an eCommerce company
- Roll up your sleeves attitude to get the job done.
- Excellent written and oral communication skills

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