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Community Engagement & Care Specialist

€13k – €14k • 0.005% – 0.005%
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- Take ownership of users’ issues and follow problems through to resolution in a truly omnichannel way (from dedicated care channels to social media channels)

- Keep your finger on the pulse of our community through managing social media channels -- Telegram first and foremost, but also Facebook and others

- Help shape the product and communication initiatives based on the feedback from the community

- Nurture our relationship with our users and token holders

- Be ready to work some hours in the evenings and weekends to make sure we answer in a timely fashion

- Be solution-oriented and make a positive impact

Meet your team

People you would work with in this role

Mathieu Hardy

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