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Better Decisions Faster

Customer Success Representative

$50k – $120k • No equity
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The position

Polarity is looking for a new team member to maintain and enhance our Customer Success Program as the company grows. If you are looking to join a startup where you will be a critical member of the team working on hard problems we would love to talk to you.

Your main responsibilities will include:

* Contributing towards Customer Success Plans
* Measuring customer metrics
* Driving high levels of customer engagement
* Assisting customers with their challenges when they may arise
* Partnering with Sales to track renewals, build value and expand contracts within customer base
* Working cross functionally with the sales and product teams to communicate customer needs
* Developing and driving customer success outcomes
* Managing customer account portfolios

This job is for you if you have:

*3+ years experience in a similar role
* A thorough knowledge and proven history of demonstrated customer success behavior.
* Ability to have a deep technical understanding of Polarity and communicate that technical understanding in discussions with customers.
* Strong communication skills that can translate within all levels of a customer’s organizational hierarchy. This includes presentation skills for technical as well as business driven initiatives.
* Ability to manage yourself and others through innovative processes, making effective decisions to ensure success.
* Ability to travel occasionally.
* Big plus if you have prior experience working in information security or productivity

Polarity is an equal opportunity employer. The position is based out of Northern Virginia, with the option for telecommuting from another location.

Health Insurance

401K match

Equity

Fully remote!

Unlimited vacation

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