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Jobs at PocketSuite
There is a shift to mobile taking place in the business software industry and we're at the forefront of it. The last major shift in the industry created several billion dollar iconic companies including Salesforce, Workday and NetSuite. We live and function by 5 simple axioms: 1) Don't over-engineer 2) Own your own code [everything important must have a single owner] 3) Focus on the 90% 4) Eliminate meaningless work [this is for our customers] 5) Do the right thing We love ping pong, we ship new features every week, we have thousands of passionate users / paying customers, we value personal growth aligned with the company's growth and we offer cool benefits including a remote-friendly culture, spunky/safe work environment, medical/dental/vision insurance, and very flexible vacations.
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Generalist - Customer Success
Posted 2 months ago
- Develop and impement churn management plan, leveraging internal data
- Map out, set targets, and execute upselling and feature marketing/adoption plan based on targets -Onboard new clients by phone, in-app, and by email, including importing their existing clients and data into the app -Activate and engage new clients primarily in-app (and occasionally by phone and email) in a way that drives conversion rates, retention rates, monthly payment volume, and Premium subscriptions -Cultivate warm leads for businesses with upgrade potential and close them, primarily in-app (occasionally by phone and email) -Responding to in-app support inquiries via the PocketSuite app. -Reproduce and log customer reported issues -Identify and drive opportunities for making product / ux improvements for our customers.