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Native Mobile Apps in less 5 Minutes

CS Associate (US Shift)

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Our Customer Success Associate is responsible for advising and supporting new and existing customers to drive adoption, loyalty and deliver continuous value. The CSA works closely with CSM’s and with Plobal Apps top customers to identify areas where Plobal Apps can meet their needs, advise them on adopting Plobal Apps within their business, and acting as a product expert.

This position will involve overnight working hours (Indian Standard Time).


Responsibilities
Act as a first responder to prospective customers and support requests
Provide online demonstrations and phone calls to prospective customers, guiding them through the platform
Document feature requests, validate minor bugs and escalate technical requests to the engineering leads as required
Continuously improve our customer knowledge base with content updates and basic 1-pagers or demos
Focus on admins, Executive sponsors, and end user experience; surprise and delight
Join customer weekly meetings and be a resource for any pressing issues
Escalate any high-priority customer situations and solve issues
Drive positive NPS across all of your customers
Serve as one of the first point of contact for support tickets, fielding feature requests, and directing technical questions to the right team members
Create Executive Business Review and Reporting needed to provide clarity to customers
Assist Customer Success Manager with Plobal Apps implementation
The Customer Success Associate is driven to see their customers succeed through the adoption of Plobal Apps within their team and business
Qualifications
1+ years of relevant experience in a customer-facing success, support, account management or sales role
Comfortable with modern-tools for managing and communicating with customers.
Proactive and self-motivated, you possess positive traits that inspire and motivate other team members
Empathetic and compassion, you’re naturally motivated to see customers succeed in their jobs
“Get it done” work ethic and positive attitude

Plobal Apps at a glance

Native Mobile Apps in less 5 Minutes

Plobal Apps focuses on Mobile, Real Estate, E-Commerce, B2B, and Marketplaces. Their company has offices in Pune. They have a small team that's between 11-50 employees.

You can view their website at http://www.plobalapps.com